GoBe U: Why does the app show 0 absorbed calories?

Absorbed calorie data may appear in the HEALBE app with a delay. This does not necessarily mean that GoBe is not detecting your energy absorption.

Your data may still be processing

The GoBe algorithm needs time to process and finalize energy absorption data. This process may take up to 12 hours after your last meal.

If the app shows 0 calories but data is appearing on the Energy Intake graph and the graph continues to update throughout the day, GoBe is detecting your energy absorption. The data is still being processed, and the final calorie value will be updated once the data has been finalized.

In this case, we recommend waiting until the 12-hour window has passed.

What should I do if the data does not appear?

If more than 12 hours have passed since your last meal and your energy absorption data still has not appeared, or if both the calorie value and graph data are missing, there may be a synchronization delay.

Try the following:

1. Completely close and reopen the HEALBE app.

2. If the data still does not appear, reinstall the app and check again.

3. If reinstalling the app does not help, send us the app logs and contact HEALBE Customer Care.

To send the logs, go to:

Settings -> App Services -> Send logs

The logs will help our specialists investigate why the data is not being displayed.