Tech Support

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Latest activity by Tech Support
  • Tech Support created an article,

    Error 3 when using video service GetDone

    This error indicates that the payment method you used is not supported. Please make sure you have the latest update for Google Play installed.   If the issue persists, please email us at gobe@...

  • Tech Support created a post,

    アプリを開けない場合に問題解決方法を教えてください。

    この度は、HEALBEアプリに関して、ご迷惑とご不便をお掛けしており大変申し訳ございません。一時的な解決策として、スマートバンドをアプリに接続し、アプリ画面上で何も動かさずに完全な同期が完了するまで待つことをお勧めします。 同期が 100% に達すると、アプリケーションを通常どおり使用できるようになります。 また、GoBeやHealbe公式アプリに関して、何かご不明な点がございましたら...

  • Tech Support commented,

    Hi! HEALBE Customer Care is here to support you with any questions!

  • Tech Support commented,

    Official comment

    HEALBE GoBe3 ユーザー様 PUK コードに関するご迷惑とご不便をお掛けして大変申し訳ございません。 PUKコードでGoBe3 をご利用頂けるようになれない場合、初期化をお試しください。 GoBe3の初期化方法について、ご案内させていただきます。 【事前のご注意点】 1.初期化を頻繫にされますとデバイスの故障の原因につながる恐れがありますので、予めご了承くださいませ。 2.フ...

  • Tech Support commented,

    Official comment

    Thank you for your suggestions, Kristina! Your feedback is extremely valuable in improving our product! 

  • Tech Support created an article,

    How is the neuroactivity feature different from the stress feature?

    The stress level shows only the physiological component of the tension of your body. Often by stress we mean emotional stress, but it is important to understand that GoBe algorithms evaluate specif...

  • Tech Support created an article,

    What is neuroactivity and how does it work?

    You've probably noticed that you work better when you're in a "proper" calm state. And on the contrary, everything seems to go awry as a result of unnecessary tension. But is it possible to know a...

  • Tech Support created an article,

    What's in the box? Is the strap included?

    GoBe3 package includes the following: HEALBE GoBe3 fitness band with strap  USB charging cable User Manual So yes, the strap for GoBe3 is included. You don't need to purchase it separately, unles...

  • Tech Support created an article,

    How does this work?

    • As glucose levels rise, your cells start to absorb it and release water. Fat and protein in your food influence the rate of glucose absorption — leading to different shapes and durations of the “...

  • Tech Support commented,

    Official comment

    Dear Jessica,   We just noticed your wonderful feedback on our community page and want to thank you for these kind words. Healbe Team is thrilled to see GoBe is helping you to lead a happier and he...