Tech Support

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Latest activity by Tech Support
  • Tech Support created an article,

    Error 3 when using video service GetDone

    This error indicates that the payment method you used is not supported. Please make sure you have the latest update for Google Play installed.   If the issue persists, please email us at gobe@...

  • Tech Support created an article,

    How is the neuroactivity feature different from the stress feature?

    The stress level shows only the physiological component of the tension of your body. Often by stress we mean emotional stress, but it is important to understand that GoBe algorithms evaluate specif...

  • Tech Support created an article,

    What is neuroactivity and how does it work?

    You've probably noticed that you work better when you're in a "proper" calm state. And on the contrary, everything seems to go awry as a result of unnecessary tension. But is it possible to know a...

  • Tech Support created an article,

    What's in the box? Is the strap included?

    GoBe3 package includes the following: HEALBE GoBe3 fitness band with strap  USB charging cable User Manual So yes, the strap for GoBe3 is included. You don't need to purchase it separately, unles...

  • Tech Support created an article,

    How does this work?

    • As glucose levels rise, your cells start to absorb it and release water. Fat and protein in your food influence the rate of glucose absorption — leading to different shapes and durations of the “...

  • Tech Support created an article,

    Awake state is not recognised at night

    Recognition of sleep and awake states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try making more distinct arm movements for 10-15 seconds to let G...

  • Tech Support created an article,

    The alarm does not go off or goes off at the wrong time

    On setting up the alarm, you need to select the time interval for the alarm to go off. If there is no REM phase during the set up of the time interval, the alarm will go off at the end of the selec...

  • Tech Support created an article,

    Sleep is not registered, no graphs in the app

    Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete.   Please try syncing GoBe again in case data were missing from the previous sync. To do t...

  • Tech Support created an article,

    My sleep was not detected or detected partially

    We are sorry you experienced an issue with your GoBe3!   The smart band considers your arm movement and heart rate among other parameters to detect your sleep. It is possible your sleep was not re...

  • Tech Support created an article,

    Hiking is recognized as sitting

    Keep in mind that the steps and distance calculations are based on arm movement. The data we use for calculating distance is your height and step length from your profile. If your hands are not act...