Tech Support

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Latest activity by Tech Support
  • Tech Support created an article,

    Syncing has completed, but most caloric and sleep data are not displayed in the app

    This is a known issue in the app. If you did a reset of your device, the current day’s data collected by GoBe3 will not be received during synchronization until after 12 am the next day.    Please ...

  • Tech Support commented,

    Official comment

    Hey Emily, Thank you for your interest in GoBe3! GoBe3 is nickel-free, so it should not cause any allergic reaction on your skin. ElenaHealbe Customer Care  

  • Tech Support commented,

    Official comment

    Hey Sean! Thank you for your question!GoBe3 doesn't measure body temperature. It is possible this feature will be added in one of the future product releases.   ElenaHealbe Customer Care  

  • Tech Support commented,

    Official comment

    Hello! GoBe3 measures your heart rate with the help of an optical heart rate monitor using green light. The optical sensor accurately determines the pulse during rhythmic movements, such as running...

  • Tech Support commented,

    Official comment

    Hey Lucy, Please find the instructions for charging your GoBe3 below. Connect the charging cable to GoBe3. Carefully bend off the charging socket plug located on the band’s rear side and insert th...

  • Tech Support commented,

    Official comment

    Dear Tonga,   Please write us at gobe@healbe.com. We'll be glad to assist you with this issue.   Regards, Elena Healbe Customer Care

  • Tech Support commented,

    Official comment

    The Healbe team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy and design.    Now, GoBe3 is 90% accurate, it comes with a new fashionable and...

  • Tech Support commented,

    Official comment

    Здравствуйте, Дарья!   Если на ремешке вашего GoBe2 появились загрязнения, для его очистки попробуйте выполнить следующие шаги: 1. Выньте капсулу GoBe2 из браслета 2. Приготовьте раствор: вода, жид...

  • Tech Support commented,

    Official comment

    Здравствуйте! Немного информации о том, кому подойдёт программа персонификации: Если после двух недель использования устройства вы чувствуете, что погрешность измерений выше, заявленной, то мы може...

  • Tech Support commented,

    Official comment

    Здравствуйте! GoBe2 пока не умеет будить звуком или мелодией, но ваше интересное предложение по улучшению функционала будет передано команде разработчиков. Спасибо!   Елена Healbe Customer Care