Tech Support

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Latest activity by Tech Support
  • Tech Support created an article,

    Сonnection loss between GoBe2 and the Healbe Gobe app

      We do not support continuous sync with the HEALBE GoBe app, as the more you sync the faster the battery life will run out.For this reason, sometimes you can observe disconnects between the band a...

  • Tech Support created an article,

    The Step Count is Inaccurate

    Your steps and distance are measured by the accelerometer and based on arm movement. Keep in mind, GoBe2 is most accurate at recognizing walking/ jogging/running.  If your hands are not active whil...

  • Tech Support created an article,

    Firmware Update Problem

    A firmware update failure is usually caused by an unstable connection or a temporary loss of connection during the update.  To fix the problem, please try the following steps: 1. Put GoBe2 on its c...

  • Tech Support created an article,

    Personalization Project

    If you feel that the calorie intake data does not match your expectations, we recommend that you take advantage of our personalization service. This program allows our developers to customize the f...

  • Tech Support created an article,

    The step count doesn't match my other tracker

    My Fitbit\MiBand\Apple Watch shows a different step count. A difference in steps and distance may be caused by different movements of your right and left arms. Try wearing both wearables on the sam...

  • Tech Support created an article,

    Cannot sync with Apple Health

    After installing the latest update, I have lost the synchronization of weight with health on the iPhone. What do I do? Please check the settings in the App on the screen Settings. Check the permis...

  • Tech Support created an article,

    Incorrect Time

    How do I set the time? Daylight saving hours are over, but GoBe has not changed the time Unfortunately, this is a known bug in the software. The Healbe app does not detect the correct time from you...

  • Tech Support created an article,

    Service 02

    I have a SERVICE 02 error on my display. What do I do? The "Service 02" error usually appears if the firmware update was downloaded incorrectly.   To fix the issue, please try the following steps. ...

  • Tech Support created an article,

    Service 01

    I have got a SERVICE 01 message on my display. What do I do? The Service 01 error code means your device is inoperable and cannot be repaired.    Please contact us at gobe@healbe.com for further in...

  • Tech Support created an article,

    Purple screen in app

    Suddenly all I get is a purple screen. What do I do? In case your screen is purple when opening the app, please turn off the energy-saving mode on your phone and restart the app.   Please contact u...