Tech Support

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Activity overview

Latest activity by Tech Support
  • Tech Support created an article,

    What's in the box? Is the strap included?

    GoBe3 package includes the following: HEALBE GoBe3 fitness band with strap  USB charging cable User Manual So yes, the strap for GoBe3 is included. You don't need to purchase it separately, unles...

  • Tech Support created an article,

    How does this work?

    • As glucose levels rise, your cells start to absorb it and release water. Fat and protein in your food influence the rate of glucose absorption — leading to different shapes and durations of the “...

  • Tech Support commented,

    Official comment

    Dear Jessica,   We just noticed your wonderful feedback on our community page and want to thank you for these kind words. Healbe Team is thrilled to see GoBe is helping you to lead a happier and he...

  • Tech Support commented,

    Official comment

    Dear Dennis, Thank you so much for your amazing suggestion! I'm happy to forward your remarks along to the team, so they consider adjusting this. Elena Healbe Customer Care

  • Tech Support commented,

    Official comment

    Светлана, спасибо за ваш отзыв. Нам очень жаль, конечно, что вы разочарованы в GoBe. Это верно, что браслет учитывает не только калории, потребленные с пищей. Позвольте расскажу более подробно, как...

  • Tech Support created an article,

    Awake state is not recognised at night

    Recognition of sleep and awake states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try making more distinct arm movements for 10-15 seconds to let G...

  • Tech Support created an article,

    The alarm does not go off or goes off at the wrong time

    On setting up the alarm, you need to select the time interval for the alarm to go off. If there is no REM phase during the set up of the time interval, the alarm will go off at the end of the selec...

  • Tech Support created an article,

    Sleep is not registered, no graphs in the app

    Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete.   Please try syncing GoBe again in case data were missing from the previous sync. To do t...

  • Tech Support created an article,

    My sleep was not detected or detected partially

    We are sorry you experienced an issue with your GoBe3!   The smart band considers your arm movement and heart rate among other parameters to detect your sleep. It is possible your sleep was not re...

  • Tech Support created an article,

    Hiking is recognized as sitting

    Keep in mind that the steps and distance calculations are based on arm movement. The data we use for calculating distance is your height and step length from your profile. If your hands are not act...