Tech Support
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Activity overview
Latest activity by Tech Support-
Tech Support commented,
Official comment HEALBE GoBe3 ユーザー様 PUK コードに関するご迷惑とご不便をお掛けして大変申し訳ございません。 PUKコードでGoBe3 をご利用頂けるようになれない場合、初期化をお試しください。 GoBe3の初期化方法について、ご案内させていただきます。 【事前のご注意点】 1.初期化を頻繫にされますとデバイスの故障の原因につながる恐れがありますので、予めご了承くださいませ。 2.フ...
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Tech Support commented,
Official comment Thank you for your suggestions, Kristina! Your feedback is extremely valuable in improving our product!
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Tech Support created an article,
How is the neuroactivity feature different from the stress feature?
The stress level shows only the physiological component of the tension of your body. Often by stress we mean emotional stress, but it is important to understand that GoBe algorithms evaluate specif...
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Tech Support created an article,
What is neuroactivity and how does it work?
You've probably noticed that you work better when you're in a "proper" calm state. And on the contrary, everything seems to go awry as a result of unnecessary tension. But is it possible to know a...
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Tech Support created an article,
What's in the box? Is the strap included?
GoBe3 package includes the following: HEALBE GoBe3 fitness band with strap USB charging cable User Manual So yes, the strap for GoBe3 is included. You don't need to purchase it separately, unles...
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Tech Support created an article,
How does this work?
• As glucose levels rise, your cells start to absorb it and release water. Fat and protein in your food influence the rate of glucose absorption — leading to different shapes and durations of the “...
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Tech Support commented,
Official comment Dear Jessica, We just noticed your wonderful feedback on our community page and want to thank you for these kind words. Healbe Team is thrilled to see GoBe is helping you to lead a happier and he...
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Tech Support commented,
Official comment Dear Dennis, Thank you so much for your amazing suggestion! I'm happy to forward your remarks along to the team, so they consider adjusting this. Elena Healbe Customer Care
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Tech Support commented,
Official comment Светлана, спасибо за ваш отзыв. Нам очень жаль, конечно, что вы разочарованы в GoBe. Это верно, что браслет учитывает не только калории, потребленные с пищей. Позвольте расскажу более подробно, как...
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Tech Support created an article,
Awake state is not recognised at night
Recognition of sleep and awake states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try making more distinct arm movements for 10-15 seconds to let G...