Tech Support

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Latest activity by Tech Support
  • Tech Support created an article,

    How to install the firmware update for GoBe3

    Before you start using your GoBe3 and while you are charging the device for the first time, we strongly recommend downloading the firmware update to ensure the proper operation of the device. This ...

  • Tech Support created an article,

    Can I wear the GoBe3 with the sensor on the inside of the wrist?

    Yes, absolutely! You can wear GoBe3 on the inside of your wrist on either hand.    If you have any questions, please email us at gobe@healbe.com We will be happy to help you!

  • Tech Support created an article,

    Can I wear GoBe3 if I have a hypothyroidism or another health issue?

    Any diseases affecting metabolic processes in the body, such as a thyroid problem, may affect the accuracy of the device.    If you have any questions, please email us at gobe@healbe.com We will be...

  • Tech Support created an article,

    Does GoBe3 come with a warranty?

    Our goal is to make your GoBe3 usage experience pleasant and easy. You can return the band within 30 days from the date of purchase. Warranty service is available for 12 months.    We welcome any f...

  • Tech Support created an article,

    What are best practices for using GoBe3?

    Here are a few tips for taking the best advantage of your GoBe3:   Wear the band on your wrist as much as possible without taking it off. It is important to wear the band throughout the day in ord...

  • Tech Support created an article,

    How to sync GoBe3 with my mobile app?

    When syncing your GoBe3 with your mobile app, please note the following:   Data synchronization starts automatically when the app opens. While the device syncs, make sure both the mobile phone and...

  • Tech Support created an article,

    For how long should I charge my GoBe3?

    GoBe3’s full charge cycle should be done once a day for 90 minutes or twice a day for 40 minutes per charge. Please make sure to use only the original USB charging cable for an efficient and fast c...

  • Tech Support created an article,

    How long is the battery life?

    The GoBe3 battery can last up to 40 hours. It depends greatly on how often you sync your GoBe3 with the GoBe app. For optimal battery life, we recommend syncing your device no more than 3-5 times p...

  • Tech Support created an article,

    How do I charge the device correctly?

    Please find the instructions for charging your GoBe3 below.   Connect the charging cable to GoBe3. Carefully bend off the charging socket plug located on the band’s rear side and insert the cable ...

  • Tech Support created an article,

    How do I get started with GoBe3?

    Here is a short guide for getting started with your GoBe3.   Before activating HEALBE GoBe3 for the first time, peel off the protective film from the bottom of the GoBe and wipe all external surfac...