GoBe U: Sleep is Not Detected or Is Detected Incorrectly

If your sleep is not detected or the data seems incorrect in the app, here’s what you need to know about how GoBe detects sleep and what can affect its accuracy.

How GoBe detects sleep

To determine the beginning and end of sleep, GoBe analyzes data from the accelerometer - in other words, the movements of your arm.

Detecting the beginning of sleep

The beginning of sleep is detected when the band registers a period without movement. The sleep start time is usually determined with an accuracy of about 5 minutes.

If you move slightly or change positions while falling asleep, the delay in detecting the beginning of sleep may increase. If you frequently toss and turn or move your arm, GoBe may detect the beginning of sleep later than the actual time you fell asleep, and in some cases sleep may not be recorded at all.

Detecting the end of sleep

Waking up is also detected based on arm movements. The end of sleep is usually determined with an accuracy of about 2 minutes, although in some cases it may be detected with a delay of up to 5 minutes.

If you remain still after waking up, GoBe may not immediately detect that you are awake. In this case, try moving your arm for 10-15 seconds so that the band can register the activity.

How anxiety level affects sleep detection

GoBe also determines your anxiety level based on accelerometer data.

If the band detects a large number of small arm movements during the night, the anxiety level may be high. If it exceeds a certain threshold associated with sleep, the algorithm may interpret this period as wakefulness rather than sleep.

You can see your anxiety level on the sleep graph in the HEALBE app. It is displayed as a blue line with the area below it. If the blue line remains high during the night, this means that the band detected an elevated anxiety level, which may affect sleep detection.

Common reasons for missing or incorrect sleep data

Sleep may be detected incorrectly if:

• you move your arm frequently while falling asleep or during the night;
• your anxiety level is elevated due to frequent small arm movements;
• you remain very still after waking up, causing GoBe to detect the end of sleep later than the actual time you woke up.

Tips to improve sleep detection

For more accurate sleep detection:

• Try to remain calm and relatively still while falling asleep.
• Wear GoBe snugly on your wrist so that it maintains stable contact with your skin.
• If GoBe does not recognize that you have woken up, move your arm for 10-15 seconds.
• Check the anxiety graph in the app. If the blue line remains high during the night, frequent movements may be affecting sleep detection.

Still having trouble?

If your sleep is still not being detected correctly, please contact our Customer Care. Let us know the approximate time you fell asleep and woke up and, if possible, send us a screenshot of the sleep graph from the app. This will help us investigate the issue.