GoBe U: Step Count Is Inaccurate

If you're noticing that the number of steps recorded by your GoBe seems off, here are some key points to understand how steps are tracked and how you can improve their accuracy.

How GoBe Tracks Steps

GoBe uses a built-in accelerometer to detect step-like motion, primarily through arm movements. It works best when you’re walking, jogging, or running with free, natural arm swings.

If your arms remain relatively still during activity, GoBe may record fewer steps than you actually take.

When Accuracy May Decrease

Certain activities or movements may interfere with accurate step tracking. This includes:

• Walking with hands in pockets or holding a shopping cart

• Carrying bags, pushing a stroller, or wearing a backpack

• Using equipment like a treadmill, elliptical, or stationary bike

• Doing weight training or exercises that involve limited arm movement

The most reliable step count is recorded during continuous walking or running sessions that last at least 10 minutes with hands moving naturally.

Improving Step Accuracy

One way to improve step accuracy is to enter your exact step length into the HEALBE app. By default, GoBe estimates step length based on your height and detected movement, but a manual entry may yield better results.

How to calculate and enter your step length:

1. Walk 20 steps on a flat surface at your normal pace.

2. Measure the total distance you covered in feet or meters.

3. Divide the distance by the number of steps to get your average step length.

4. Open the HEALBE app → go to your Profile.

5. Enter the value into the Step Length field.
   
   Note: While walking step length is usually consistent, people tend to take shorter steps when running, which may slightly affect precision.

If you’ve entered your step length and are still seeing discrepancies, feel free to reach out with the details of your activity, and we’ll be happy to assist further.