I can't connect the Scale to the app

If you are having trouble connecting your Smart Scale to the HEALBE app or transferring your weighing data, first determine which of the following scenarios describes your situation:

1. You see the scale card and the Connect button, but when you tap it, the connection is not established. This means that the scale is already linked to your account, but the app is unable to establish a connection with it.
2. You see the scale card and the connection is established, but when you step on the scale, no data is transferred to the app and the Bluetooth icon on the scale display is blinking. This indicates an issue with data transmission.

The app cannot connect to the scale

If the scale is already linked to your account but the app is unable to establish a connection with it, please try the following steps:

1. Restart Bluetooth on your phone by turning it off and then back on.
2. Restart the HEALBE app by completely closing it from the list of recent apps and then reopening it.
3. Restart the scale: remove the batteries, wait 10–15 seconds, and then put them back in.
4. Make sure the scale is close to your smartphone, there are no obstacles between them, and it is not connected to another phone.
5. Restart your phone.
6. Clear the Bluetooth cache (Android only):
   Settings → App Management → Show System Processes → Bluetooth → Storage Usage → Clear Cache.

After completing these steps, try connecting the scale again.

The weighing was not saved in the app

If your measurement did not appear in the HEALBE app, first check the Bluetooth connection during weighing.

Make sure that during the weighing process, the Bluetooth icon on the scale screen stops blinking. This indicates that the connection with the HEALBE app has been established.

If the icon keeps blinking, the data will not be transmitted and the measurement will not be saved.

How to perform weighing correctly

Please follow these steps:

1. Open the “Weight” screen in the HEALBE app.
2. Tap the “+” button to add a new measurement and select the scale icon.
3. Activate the scale by stepping on it with your foot so that the screen lights up.
4. Tap “Weigh” in the app and wait until the Bluetooth icon on the scale stops blinking.
5. Step on the scale barefoot and wait until the measurement is complete.

If you press “Retry”

Even during a retry, you must first activate the scale - step on it and wait for the Bluetooth connection - before standing on it for the measurement. Otherwise, the error may repeat.

Additional recommendations

Please also make sure that:

• Bluetooth and Internet are enabled on your smartphone during the measurement.
• You tap “Save” after a successful measurement in the HEALBE app.
• You do not minimize or close the app during the measurement.
• You stay on the scale until the measurement is fully completed.
• If you’re not sure the device had enough time to complete the process, repeat the measurement.

If the issue persists

Try unpairing and re-pairing the scale:

1. Open the “Smart Scale” screen in the app.
2. Scroll down to find the card with your scale.
3. Tap “Unpair”, then follow the instructions to pair the device again.

If the issue persists after following these recommendations, please contact our Customer Care.