I can't connect the Scale to the app

If your HEALBE Smart Scale is not connecting to the app and the Bluetooth icon on the scale continues to blink without establishing a connection, please try the following troubleshooting steps:

Step 1: Restart Bluetooth

Turn Bluetooth off and then back on in your smartphone settings.

Step 2: Reboot your smartphone

Restart your phone to refresh the Bluetooth connection.

Step 3: Clear the Bluetooth cache (for Android users)

Go to:
Settings → App Management → Show System Processes → Bluetooth → Storage Usage → Clear Cache

Step 4: Restart the scale

Remove the batteries from the scale, wait a few seconds, and reinsert them.

Step 5: Check the distance

Ensure that the scale is close to your smartphone and that there are no obstacles between the devices.

If the issue persists after completing these steps, please contact support for further assistance.