GoBe U: The battery drains too quickly

After a full charge, GoBe U can operate for up to 60 hours without recharging. Please note that 60 hours is the maximum battery life and is not guaranteed for every device or every charging cycle.

Actual battery life varies. It may differ between individual devices and from one charging cycle to another on the same GoBe U.

What Affects Battery Consumption?

Battery consumption can be affected by several factors, including:

• The age and current condition of the battery
• Ambient temperature and humidity
• The frequency and amount of data transferred during synchronization with the app
• The stability of the Bluetooth connection with your smartphone
• How often the connection is lost and re-established
• How GoBe U is used throughout the day

For example, if the band frequently loses and re-establishes its Bluetooth connection with your smartphone or transfers a large amount of data during synchronization, battery consumption may increase.

GoBe U does not have a fixed battery discharge rate. The discharge rate may vary depending on usage conditions, so some variation in battery life between individual charging cycles is normal.

Can Long-Term Storage Affect the Battery?

Yes. Storing your GoBe U for an extended period with a low or fully discharged battery may lead to battery over-discharge and reduced battery capacity.

If you did not use the band for several months and did not recharge it during that time, this may be one of the reasons for reduced battery life.

If you plan to stop using your GoBe U for an extended period, we recommend fully charging the device and putting it into Storage Mode. 

Even in Storage Mode, the battery will gradually discharge, so we do not recommend leaving the device without recharging for more than 16 months. If the band has already been used for some time, this period may be shorter.

How Can I Reduce Battery Consumption?

We recommend:

• Syncing your GoBe U with the app 1-2 times a day
• Maintaining a stable Bluetooth connection between the band and your smartphone whenever possible
• Avoiding long-term storage with a low or fully discharged battery

What Should I Do if Battery Life Has Decreased Significantly?

If your GoBe U lasts significantly less time on a full charge than it used to, please contact HEALBE Customer Care.

To help us determine the possible cause, please let us know approximately how many hours the band currently lasts on a full charge and whether there was a period when the device was stored unused and without recharging for several weeks or months.

We’ll help assess the situation and determine the next steps.