GoBe3: My Calorie Data Disappeared From the App

If your calorie data has disappeared from the HEALBE app, first check whether the data is missing only from the app or from both the app and the GoBe3 band.

Try Synchronizing GoBe3

Make sure Bluetooth is enabled and keep GoBe3 close to your phone. Open the HEALBE app and allow the band to synchronize.

If the calorie data does not reappear after synchronization, please send us your app logs so our team can investigate the issue.

Send Us the App Logs

Please send the logs before reinstalling the HEALBE app, as reinstalling the app may remove information needed for troubleshooting.

In the HEALBE app, go to:

Settings → App Services → Send logs

After sending the logs, contact HEALBE Customer Care at gobe@healbe.com and include:

• a brief description of when the calorie data disappeared;
• whether the data is missing from the app only or from both the app and the band;
• screenshots showing the missing data.

If necessary, our Customer Care team will provide further troubleshooting steps.