Scale: The weight is not saved in the app

If your measurement did not appear in the HEALBE app, please check the following:

• Bluetooth and internet access must be enabled on your smartphone during data transfer and saving.

• Make sure location services are enabled in your phone settings (this is required for Bluetooth scanning on Android).

• After weighing is complete, ensure the measurement is saved in the app.
• Do not minimize or close the HEALBE app while the weighing process is in progress.
• If you're unsure whether the scale had enough time to complete the measurement, it's best to repeat the process.
• Remain on the scale until the weighing is fully completed.

If the issue still persists, try unpairing and re-pairing the scale:

• Open the Smart Scale screen in the app.
• Scroll down to the card with your connected scale.
• Tap the “Unpair” button, then re-pair the device.