GoBe3: What to Do if Your Band Won’t Sync with the App

If your GoBe3 does not connect to the HEALBE app or synchronization does not start, please try the following steps in order.

1. Check Bluetooth and App Permissions

Make sure that:

• Bluetooth is enabled on your phone.
• The HEALBE app is allowed to use Bluetooth.
• Location Services are enabled on Android - this is required for Bluetooth scanning.

If your phone is connected to other Bluetooth devices, temporarily disconnect them and try connecting your GoBe3 again.

2. Restart the App

Completely close the HEALBE app and open it again.

Wait a moment for the app to detect your GoBe3 and start synchronization.

If this does not help, restart your phone and try connecting again.

3. Send the App Logs

If the issue persists, please send us the logs from your phone before reinstalling the app. The logs can provide our developers with additional information to help diagnose the issue.

To send the logs, open the HEALBE app and go to:

Settings → App Services → Send logs

After sending the logs, you can proceed with the next steps.

4. Reinstall the HEALBE App

If your GoBe3 still does not connect:

1. Delete the HEALBE app from your phone.
2. Download and install the app again.
3. Log in to your account and try connecting your GoBe3 again.

5. Perform a Hard Reset of Your GoBe3

If the previous steps do not help, try performing a hard reset.

Before resetting your GoBe3, make sure it is charged. Connect the device to the charger and let it charge for at least 30 minutes.

Without disconnecting your GoBe3 from the charger:

1. Locate the hard reset button on the USB end of the charging cable - the end that connects to the power source, not the end that connects to your GoBe3.

   The button is located inside a small hole on the USB plug, as shown in the image below.

   

2. Using a needle or a paper clip, briefly press the button inside the hole.
3. One short press is enough. You should feel a slight click when the button is pressed.
4. After the device restarts, HELLO will appear on the GoBe3 screen. This means the hard reset was completed successfully.

Important: During a hard reset, data that GoBe3 has not yet finished processing may be lost. For example, this may include recent step data or calorie data from your latest meal. This data cannot be recovered after the reset.

After the reset, open the HEALBE app and try connecting and syncing your GoBe3 again.

If Your GoBe3 Still Won’t Sync

If the recommendations above do not help, please contact HEALBE Customer Care.

Let us know which troubleshooting steps you have already tried. If you sent the app logs, please mention this as well - this information will help us continue troubleshooting the issue.

We’ll help determine the cause of the problem and the next steps.