GoBe3: What to Do if PENDING Is Displayed and You Can’t Exit Power Save Mode

If PENDING is displayed on your GoBe3 and the device does not exit Power Save mode, follow the troubleshooting steps below.

1. Check the Battery Level

Make sure your GoBe3 has sufficient battery charge. If the battery level is too low, the device may turn off automatically.

Connect your GoBe3 to the charger and allow it to charge.

2. Exit Power Save Mode

After 8 minutes of inactivity in the WELCOME / PENDING state, GoBe3 automatically enters Power Save mode.

While in Power Save mode, the device is unavailable for connection and synchronization with the HEALBE app.

To exit Power Save mode:

1. Long-press any part of the GoBe3 screen.
2. Keep your finger on the screen until WELCOME / PENDING appears.
3. Open the HEALBE app and allow your GoBe3 to connect and sync.

3. If GoBe3 Remains in the PENDING State

If the display does not respond to a long press or PENDING remains on the screen, connect your GoBe3 to the charger.

Once connected, try long-pressing the screen again. Use a larger area of your fingertip rather than just the tip of your finger.

Connecting the device to the charger should normally wake the display.

4. Perform a Hard Reset

If the steps above do not help, try performing a Hard Reset.

Important: During a Hard Reset, data that GoBe3 has not yet finished processing may be lost. For example, this may include recent step data or calorie data from your latest meal. This data cannot be recovered after the reset.

1. Leave your GoBe3 connected to the charger for at least 30 minutes.

2. Without disconnecting the device from the charger, locate the Hard Reset button on the USB end of the charging cable - the end that connects to the power source, not the end that connects to your GoBe3.

   The button is located inside a small hole on the USB plug, as shown in the image below.

   

3. Using a paper clip, briefly press the button once. You do not need to hold it down.
4. You should feel a slight click when the button is pressed. Your GoBe3 will restart, and HELLO will appear on the screen.

When HELLO appears, the Hard Reset has been completed successfully.

If the Issue Persists

If your GoBe3 still remains in the PENDING state, the display does not respond, or the device does not connect to the HEALBE app after the Hard Reset, please contact HEALBE Customer Care.

Let us know which troubleshooting steps you have already tried and what is currently displayed on the GoBe3 screen. We’ll help determine the next steps.