GoBe3: How to Reset Your Device to Factory Defaults

If you need to reset your GoBe3 to factory defaults, follow the instructions below.

Before You Reset Your GoBe3

Important: During the reset, data that GoBe3 has not yet finished processing may be lost. For example, this may include recent step data or calorie data from your latest meal. This data cannot be recovered after the reset.

Before starting, make sure your GoBe3 is charged. Connect the device to the charger and let it charge for at least 30 minutes.

How to Perform a Factory Reset

Without disconnecting your GoBe3 from the charger:

1. Locate the reset button on the USB end of the charging cable - the end that connects to the power source, not the end that connects to your GoBe3.

   The button is located inside a small hole on the USB plug, as shown in the image below.

   

2. Using a paper clip, press the button inside the hole and hold it for 5 seconds. You should feel a slight click when the button is pressed.

3. During the reset, the following messages will appear on the GoBe3 screen:

   Resetting… → HELLO → WELCOME… Connect the app to start

After the reset:

• The device name will return to the default format GB3_XXXX.
• The PIN code will be reset.
• When you connect your GoBe3 to the HEALBE app, you will be prompted to set a new PIN code and install the firmware.

If You Cannot Complete the Reset

If your GoBe3 does not restart after you hold the reset button or you are unable to complete the reset, please contact HEALBE Customer Care.

Let us know at which step you are experiencing the issue, and we’ll help determine the next steps.