GoBe3: What to Do if Your Band Won’t Turn On

If your GoBe3 does not turn on or the display is unresponsive, follow the troubleshooting steps below.

1. Check the Charging Connection

Connect your GoBe3 to the charger and leave it charging for at least 10 minutes.

Check whether the device shows any signs of charging or activity.

If your GoBe3 does not appear to be charging, inspect the charging contacts on the device and cable. Dirt or residue on the contacts may interfere with charging.

2. Clean the Charging Contacts

To clean the charging contacts on your GoBe3, you can use a surfactant-based dishwashing liquid:

1. Dampen a cotton swab with water and apply a small amount of dishwashing liquid.
2. Gently clean the charging contacts. A small amount of foam is normal.
3. Rinse off the remaining dishwashing liquid under running water.
4. If necessary, rinse the main electrodes as well.
5. Pat the device dry with a towel and gently wipe the contacts with a dry cotton swab.
6. Allow the contacts to dry completely before connecting the charging cable.

If there is significant buildup on the contacts, you may need to repeat the cleaning procedure several times.

Important: The charging cable contacts are not water-resistant. Do not rinse the cable under running water. Use a cotton swab moistened with alcohol to clean the cable contacts.

After cleaning, connect your GoBe3 to the charger again, leave it charging for at least 10 minutes, and check whether the device turns on.

3. Perform a Hard Reset

If your GoBe3 is charging but still does not turn on, try performing a Hard Reset.

Important: During a Hard Reset, data that GoBe3 has not yet finished processing may be lost. For example, this may include recent step data or calorie data from your latest meal. This data cannot be recovered after the reset.

1. Leave your GoBe3 connected to the charger for at least 30 minutes.

2. Without disconnecting the device from the charger, locate the Hard Reset button on the USB end of the charging cable - the end that connects to the power source, not the end that connects to your GoBe3.

   The button is located inside a small hole on the USB plug, as shown in the image below.

   

3. Using a paper clip, briefly press the button once. You do not need to hold it down.
4. You should feel a slight click when the button is pressed. Your GoBe3 will restart, and HELLO will appear on the screen.

When HELLO appears, the Hard Reset has been completed successfully.

4. If Your GoBe3 Still Won’t Turn On

If the Hard Reset was completed successfully but your GoBe3 still does not turn on, leave the device off the charger for 3-4 days to allow the battery to discharge completely.

After that, connect your GoBe3 to the charger again, allow it to charge, and try connecting it to the HEALBE app.

If the Issue Persists

If your GoBe3 still does not turn on, please contact HEALBE Customer Care.

To help us investigate the issue, please let us know:

• When the problem started
• Whether GoBe3 turned off after the battery was fully discharged or while it still had some charge remaining
• Whether you had experienced any charging issues before
• Whether the green heart rate sensor LEDs blink when the device is connected to the charger
• Whether you see any image fragments or “snow” on the display
• Whether the HEALBE app can detect your GoBe3
• Whether the issue occurred after swimming, showering, or bathing with GoBe3
• Whether it occurred after a firmware update, Hard Reset, or Factory Reset
• Whether any error messages appeared on the display

Please also let us know which troubleshooting steps above you have already tried.

We’ll review the information and help determine the next steps.