GoBe U: Why am I not receiving push notifications or receiving them with a delay?

If you are not receiving push notifications or they only appear after opening the HEALBE app, it does not necessarily mean there is an issue with your GoBe or the app.

To receive push notifications in real time, the HEALBE app must continue running in the background and maintain its connection with your GoBe.

What should I check?

Please make sure that:

• the HEALBE app is not fully closed (it has not been swiped away from the recent apps list);

• Bluetooth is always enabled;

• your GoBe is within Bluetooth range and remains connected to your phone;

• the HEALBE app is allowed to run in the background;

• battery optimization and power-saving restrictions are disabled in your phone settings;

• your GoBe syncs with the app regularly.

Why can notifications be delayed?

If all of the above settings are correct but push notifications still do not arrive or only appear after opening the app, this may be related to the way certain smartphones and mobile operating systems manage background processes.

Some devices restrict background activity or suspend Bluetooth connections to conserve battery power. As a result, push notifications may be delayed or delivered only after the app becomes active again.

We continuously improve the HEALBE app, however, it is not always possible for us to fully control this behavior because part of it depends on your smartphone’s operating system.