If you're having trouble connecting your GoBe U smart band to the HEALBE app, this guide will help you troubleshoot the issue based on the specific scenario you're facing.
Scenario 1: The app can't find the device ("GoBe cannot be found" error)
If you're receiving a "GoBe cannot be found" error, follow these steps:
1. Check phone settings:
Make sure Bluetooth is on and that no other Bluetooth devices are connected.
Enable location services (required for Bluetooth scanning on Android).
Go to Phone Settings → HEALBE GoBe and ensure the app has Bluetooth permissions enabled.
2. Perform a hardware reset of GoBe U:
Connect the band to the charger.
Press and hold the button for about 7 seconds, then release it. The device will reboot.
Important: This reset will erase any unsynced data, such as steps or calories tracked during the day. To avoid losing data, perform the reset in the morning and sync the band beforehand.
Scenario 2: The app finds the band, but freezes or crashes when you try to connect
If GoBe U appears in the app but the connection fails, freezes the app, or causes it to crash, try these steps:
Retry the connection:
Tap "Cancel" in the connection window and try again.
Reinstall the HEALBE app:
Uninstall the HEALBE GoBe app from your phone.
Download it again from Google Play or the App Store, then log in and attempt to connect.
Perform a hardware reset of the device (see above).
Additional checks:
Ensure the app is updated to the latest version.
Confirm that date, time, and time zone are set correctly on your phone.
(For Android users):
Clear the Bluetooth cache:
Go to Settings → App Management → Show System Processes → Bluetooth → Storage → Clear Cache.
Scenario 3: The app connects to GoBe U but synchronization fails or the app crashes
If synchronization starts but either gets stuck or the app quits unexpectedly afterward:
1. Check phone settings:
Make sure Bluetooth is enabled and no other devices are connected.
Confirm that location services are turned on.
Check that the app has Bluetooth permissions under Phone Settings → HEALBE GoBe.
2. For Android users (or if the above didn’t help):
Please try fully restarting the app using the steps below (simply swiping it away from the list of recent apps may not be enough):
Tap and hold the HEALBE app icon.
In the menu that appears, tap the ℹ️ (App info) icon or select App info.
On the App Info screen, tap the Force stop button.
Confirm the action when prompted.
Then, relaunch the app.
If that still doesn't help:
Delete the HEALBE app and reinstall it from Google Play or App Store.
Log in and attempt the sync again.
3. If the problem persists:
Perform a hardware reset of GoBe U (instructions above).
Still having issues?
If none of the above solutions worked, please contact HEALBE Customer Care and provide the following:
A description of your issue
The model of your phone
Whether you're using iOS or Android
Which scenario (1, 2, or 3) matches your situation
We’ll be happy to assist you further!
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