GoBe3: Firmware Update Failed

If the GoBe3 firmware update fails or gets stuck, please try the steps below.

1. Check the Battery Level

Make sure your GoBe3 has sufficient battery charge before starting the update. A low battery level may interrupt the firmware update.

2. Restart the Update

If the update is stuck or has failed:

1. Tap Cancel on the firmware update screen, if this option is available.
2. Close the HEALBE app completely.
3. Turn Bluetooth off and back on in your phone settings.
4. Open the HEALBE app and make sure GoBe3 is connected.
5. Start the firmware update again.

Keep GoBe3 close to your phone and do not close the HEALBE app while the firmware is being installed.

3. If the Update Still Fails

Restart your phone and try the firmware update again.

If the problem continues, please contact HEALBE Customer Care at gobe@healbe.com and let us know at what stage the update stops or what error message you see.

Our team will provide additional troubleshooting steps if necessary.