GoBe3: How to Reset Your PIN Code

If you have forgotten your GoBe3 PIN code and cannot connect the device to the app, you can reset the PIN using a PUK code.

How to Request a PUK Code

1. Reinstall the HEALBE app on your smartphone.
2. Log in to your HEALBE account and connect to your GoBe3.
3. When prompted to enter your PIN code, select Restore Pin.
4. Select Request PUK-Code.
5. A message will appear confirming that the PUK code has been sent to your email address.

The PUK code will be sent to the email address associated with the account linked to the device. It may take up to 24 hours to receive the code.

If Your GoBe3 Previously Belonged to Someone Else

If the device was previously registered to another owner, the PUK code may be sent to the email address associated with the previous owner’s account.

If possible, contact the previous owner to obtain the PUK code.

If you cannot contact the previous owner, please contact HEALBE Customer Care and provide your receipt or another proof of purchase. We’ll review the information and help you with the next steps.

How to Set a New PIN Code

Once you have received the PUK code:

1. Open the HEALBE app, log in to your account, and connect to your GoBe3.
2. When prompted to enter your PIN code, select Restore Pin.
3. Enter the PUK code.
4. Enter your new PIN code.

You can then use your new PIN code to connect your GoBe3 to the HEALBE app.

If You Don’t Receive the PUK Code

If more than 24 hours have passed and you have not received the PUK code, or if you are unable to reset your PIN, please contact HEALBE Customer Care. We’ll help you determine the next steps.