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GoBe3 stopped recording data when the battery charge dropped below 5%
No worries, it is not a bug. GoBe3 switches to clock-only mode when its battery level is lower than 5%. In this state GoBe3 can’t be found by the app, do not collect and measure data. To continue ...
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GoBe3: I cannot set a weight-loss goal in the app, the button is inactive
The button to add a weight loss goal may be inactive in the application if weight loss goal would be dangerous for your health. HEALBE does not recommend setting a weight loss goal if the current b...
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GoBe3: Is there a “learning” period for the calorie counting?
Yes, the learning process can take from two days to up to two weeks of consistent wearable use. We employ machine-learning algorithms that learn from your data, so the more you wear the device, the...
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GoBe3: What is sleep quality?
What is sleep quality? Sleep Quality is a complex indicator that takes your muscle\blood-flow activity (measured by piezo sensor and accelerometer) into account, as well as your time spent actually...
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GoBe3: The display sometimes does not react to my touch
We're sorry you experienced an issue with your GoBe3! First, please review the information below on the features of the Q-touch algorithm. In general, the touch sensitivity level of the band (Q-tou...
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Does GoBe3 measure blood pressure?
The blood pressure feature is still in beta testing with us. Please note that GoBe3 is not a medical device and the measurement is estimated based on your pulse and the personal data from your prof...
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GoBe3: Can I get a free trial/demo?
We are very sorry, we don't offer a free trial. However, GoBe3 comes with a 30-day money back guarantee. If you don't like the device or it doesn't meet your needs, you can return it within 30 da...
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My GoBe3 stopped working. How do I get a replacement?
We are very sorry to hear your GoBe has malfunctioned! Don't worry, your device is covered by 1-year warranty! Please email us at gobe@healbe.com, describe what happened with your smart band and se...
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GoBe3: Is it safe to use alcohol-based wipes to clean the sensor?
Yes, you can use alcohol-based wipes to clean GoBe's strap, the optical sensor and the electrodes. However, we recommend using surfactant dishwashing liquid or liquid soap instead of alcohol-based ...
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GoBe3: How do I change my PIN code?
If you know the current PIN code and would like to change it in the app, please take the steps below: Open the HEALBE app and make sure your GoBe is connected. Tap the smartband icon in the top le...