Tech Support
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GoBe3: What is sleep quality?
What is sleep quality? Sleep Quality is a complex indicator that takes your muscle\blood-flow activity (measured by piezo sensor and accelerometer) into account, as well as your time spent actually...
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GoBe3: The display sometimes does not react to my touch
We're sorry you experienced an issue with your GoBe3! First, please review the information below on the features of the Q-touch algorithm. In general, the touch sensitivity level of the band (Q-tou...
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Does GoBe3 measure blood pressure?
The blood pressure feature is still in beta testing with us. Please note that GoBe3 is not a medical device and the measurement is estimated based on your pulse and the personal data from your prof...
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GoBe3: Can I get a free trial/demo?
We are very sorry, we don't offer a free trial. However, GoBe3 comes with a 30-day money back guarantee. If you don't like the device or it doesn't meet your needs, you can return it within 30 da...
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My GoBe3 stopped working. How do I get a replacement?
We are very sorry to hear your GoBe has malfunctioned! Don't worry, your device is covered by 1-year warranty! Please email us at gobe@healbe.com, describe what happened with your smart band and se...
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GoBe3: Is it safe to use alcohol-based wipes to clean the sensor?
Yes, you can use alcohol-based wipes to clean GoBe's strap, the optical sensor and the electrodes. However, we recommend using surfactant dishwashing liquid or liquid soap instead of alcohol-based ...
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GoBe3: How do I change my PIN code?
If you know the current PIN code and would like to change it in the app, please take the steps below: 1. Run HEALBE app and make sure GoBe is connected 2. Tap the "connect/link" icon in the top-ri...
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What size is GoBe3?
The band's dimensions are 45 x 35 x 13.5 mm. Memory-in-Pixel (MIP) display has the size of 1.282 inches with 176х176 RGB pixels resolution. If you have any questions, please email us at gobe@healb...
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How do I install the firmware update for GoBe3?
Before you start using your GoBe3 and while you are charging the device for the first time, we strongly recommend downloading the firmware update to ensure the proper operation of the device. This ...
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For how long should I charge my GoBe3?
GoBe3’s full charge cycle should be done once a day for 90 minutes or twice a day for 40 minutes per charge. It is not necessary to charge the band fully to 100% each time, it will not affect the b...