Tech Support
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Activity overview
Latest activity by Tech Support-
Tech Support created an article,
How do I switch the screen mode for my GoBe3?
To change the screen mode for your GoBe3, please take the following steps: 1. Run Healbe app and make sure GoBe is connected 2. Tap the "connect/link" icon at the top-right corner of the Dashboar...
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Tech Support created an article,
How do I reset GoBe3 to factory settings?
To do a factory reset, please follow the steps below. 1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more. 2. Without disconnect...
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Tech Support created an article,
"Sensor doesn't fit" alert on GoBe's display
If you frequently see "Sensor doesn't fit" message on GoBe's display, you can tighten the strap a little, to a comfortable position. The band’s sensor needs to stay in close contact with your skin,...
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Tech Support created an article,
"Service 0001" error on GoBe's display
If you see "Service 0001" error on GoBe's screen, please try the following steps: 1. Run Healbe app and make sure GoBe3 is connected 2. Tap the "connect/link" icon at the top-right corner of the ...
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Tech Support created an article,
"Service 0002" error on GoBe's display
If "Service 0002" error appears on your GoBe's screen, please try the following steps to fix it: 1. Run Healbe app and make sure GoBe3 is connected 2. Tap the "connect/link" icon at the top-right...
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Tech Support created an article,
"Service 0004" error on GoBe's display
We're sorry you experienced an issue with your GoBe3! First, please try resetting your device. To perform a hard reset of your GoBe3, please take the steps below. 1. First, please make sure yo...
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Tech Support created an article,
My band stopped recording data when the battery charge dropped below 5%
No worries, it is not a bug. GoBe3 switches to clock-only mode when its battery level is lower than 5%. In this state GoBe3 can’t be found by the app, do not collect and measure data. To continu...
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Tech Support created an article,
My GoBe3 battery discharges too quickly
One of the factors affecting GoBe3’s battery life depends on how many times a day you sync the smart bad with the app. Our best practice is to sync it no more than 3-5 times a day. How often did yo...
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Tech Support created an article,
My GoBe3 doesn't charge anymore
We are so sorry! Let's try to troubleshoot the issue. First, please try cleaning the contacts of the band and the charging cable with an alcohol dipped q-tip and then with a dry q-tip. It may be...
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Tech Support created an article,
Synchronization has completed after I reset the device, but most caloric and sleep data are not displayed in the app
If you did a reset of your device, the current day’s data collected by GoBe3 will not be received during synchronization until after 12 am the next day. This is a known issue in the app. Please a...