Tech Support
- Total activity 650
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 9
- Subscriptions 449
Activity overview
Latest activity by Tech Support-
Tech Support created an article,
Awake state is not recognised at night
Recognition of sleep and awake states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try making more distinct arm movements for 10-15 seconds to let G...
-
Tech Support created an article,
The alarm does not go off or goes off at the wrong time
On setting up the alarm, you need to select the time interval for the alarm to go off. If there is no REM phase during the set up of the time interval, the alarm will go off at the end of the selec...
-
Tech Support created an article,
Sleep is not registered, no graphs in the app
Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete. Let's try the following steps: 1. Try to sync with your GoBe anew in case data were...
-
Tech Support created an article,
My sleep was not detected or detected partially
We are sorry you experienced an issue with your GoBe3! The smart band considers your arm movement and heart rate among other parameters to detect your sleep. It is possible your sleep was not re...
-
Tech Support created an article,
Hiking is recognized as sitting
Keep in mind that the steps and distance calculations are based on arm movement. The data we use for calculating distance is your height and step length from your profile. If your hands are not act...
-
Tech Support created an article,
My running distance was not recognized correctly
We are sorry you experienced an issue with your device! Let's try to troubleshoot it. First, let's see if you had your run on a treadmill. If you did and you held onto the rails of the treadmill...
-
Tech Support created an article,
Walking is not recognized correctly. Steps are not credited toward walking activity.
Healbe GoBe3 recognizes your activity as "Walking" when you walk non-stop for at least 1 minute with your hands moving freely and at a pace more than 90 steps per minute. If you move slower than th...
-
Tech Support created an article,
The steps data are missing from the app
We are sorry you experienced an issue with GoBe3! You can try resetting your device by following the instructions below. 1. Run Healbe app and make sure GoBe is connected 2. Tap the "connect/lin...
-
Tech Support created an article,
GoBe3 counts my steps incorrectly!
Your steps and distance are measured by the accelerometer and based on arm movement. GoBe3 is most accurate at recognizing walking/ jogging/running. If your hands are not active while you walk or...
-
Tech Support created an article,
My hydration is not recorded. There are no data in the app.
We are sorry that you experienced this issue! Let us first mention that each time you put the GoBe3 back on your wrist, it can take from 30 minutes to two hours to calculate your hydration level...