Scale: Warranty terms

Warranty Period

The warranty period for the HEALBE Smart Scale is 6 months from the date the device is activated in the mobile app.

If you experience an issue with your scale during this period, please contact our Customer Care. We’ll help troubleshoot the issue and determine the next steps.

What Does the Warranty Cover?

The warranty covers defects caused by the manufacturer when the device has been used according to the operating instructions.

If troubleshooting confirms that the issue is covered by the warranty, we’ll help you arrange a replacement device.

How Do I Use the Warranty?

If you experience an issue with your scale:

1. Contact HEALBE Customer Care and describe the problem.
2. We’ll help you troubleshoot the device and provide recommendations if necessary.
3. If the issue cannot be resolved and is confirmed to be covered by the warranty, we’ll provide instructions for replacing the device.

The warranty applies as long as the device has been used, stored, and maintained according to the operating instructions.

If you have any additional questions about the warranty or your HEALBE Smart Scale, please let us know. We’ll be happy to help.