GoBe3: My Sleep Was Not Detected or Was Detected Only Partially

GoBe3 automatically detects sleep based on the data collected by its sensors. In some cases, the band may not recognize sleep or may detect only part of the sleep period.

This can happen if there is a lot of movement during sleep or if the sensor data does not allow the algorithm to reliably identify a continuous sleep period. As a result, your sleep may appear shorter than it actually was, be divided into several periods, or not appear in the HEALBE app.

What Can I Do?

To help GoBe3 collect consistent data:

• wear the band throughout the night;
• make sure the sensors maintain good contact with your skin;
• wear the band securely, but not too tightly;
• synchronize GoBe3 with the HEALBE app after waking up.

If sleep is repeatedly missing or detected only partially, please contact our Customer Care at gobe@healbe.com and describe the dates and approximate times when you slept.