GoBe3: My hydration is not recorded. There are no data in the app.

We are sorry that you experienced this issue!

Let us first mention that each time you put the GoBe3 back on your wrist, it can take from 30 minutes to three hours to calculate your hydration level. Inconsistent contact between the device sensors and your skin will increase the detection period.

Also, if you reset the GoBe3 to factory settings or update the firmware before going to bed, hydration data may not be displayed in the mobile app or web panel until the morning, even if you wear the band overnight.

If none of the above has been the case in your situation, please try resetting your smart band according to the instructions below.

1. Open the HEALBE app and make sure your GoBe is connected.
2. Tap the smartband icon in the top left corner of the main screen.
3. Tap “Service Information.”
4. Tap “Erase Data on GoBe.”

Keep in mind that all the data will be erased from the device, so we recommend you reset the band early in the morning in order to lose less information.

If none of the above solutions works, please email us at gobe@healbe.com We will be happy to help you!