GoBe3: Can't install firmware updates. The update fails or gets stuck at a certain point.

We're sorry you experienced an issue with your GoBe3! 

First, please ensure that your GoBe3 is sufficiently charged. A low battery level can interfere with the update process.

If you are trying to install the very first firmware update for your GoBe3 and the update fails or gets stuck at a certain point, please try the following steps: 

1. Tap "Cancel" in the firmware update screen to cancel the update

2. Close the HEALBE app by swiping it away from the recent apps list

3. Turn off and then turn on Bluetooth in your phone settings in order to restart it

4. Open the HEALBE app and run the firmware update again

If this is not the first firmware update (you have already successfully installed some updates before and successfully used GoBe3), then before installing your next updates, we recommend resetting your smart band. Please see the instructions below.

1. Open the HEALBE app and make sure your GoBe is connected.
2. Tap the smartband icon in the top left corner of the main screen.
3. Tap “Service Information.”
4. Tap “Erase Data on GoBe.”

Please note that all the data will be erased from the device, so we recommend you reset the band early in the morning so you don’t lose the current day’s information.

After resetting your GoBe3, please try running the firmware update once again.

If you have any questions, please email us at gobe@healbe.com We will be happy to help you!