My GoBe3 does not turn on

We're sorry you experienced an issue with your GoBe3!

First, please try cleaning the contacts of the band and the charging cable with an alcohol dipped q-tip and then with a dry q-tip. Put GoBe3 back on charge and see if it has started charging.

If this doesn't, please try to do a hard reset by taking the steps below:

1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.

2. Without disconnecting GoBe from the charger, take a pin, paper clip or needle and press the button inside the small slot (it looks like a small hole) in the center part of the USB plug (please see the picture below). You should feel a brief “click” of the button, after which the device will restart showing you the “HELLO” message on screen. This indicates the device was reset successfully. 

Please note, any data which has not been synced with the app, such as recent meals or steps, may be deleted during the hard reset, with no ability to recover it. 

If even the hard reset did not help to revive the band, as the last step you can try leaving the device for 3-4 days and let it discharge completely. After that, put it on charge again and try syncing with the app. 

If you have any questions, please email us at gobe@healbe.com We will be happy to help you!