My GoBe3 does not turn on

We're sorry you experienced an issue with your GoBe3! Let's try troubleshooting it. 

Please contact us at gobe@healbe.com and mention the exact date when GoBe3 stopped powering up. Did it turn off after a full discharge or while there was still charge left in the battery? Did you experience any issues with charging previously?

Also, please let us know what happens when you connect the band to the charger:

1) Do you observe the green lights of the heart rate sensor blinking? 

2) Are there scraps of images or so called “snow” on the display?

3) When you open the app, does the app see GoBe?

Was there anything preceding the issue, such as:

- swimming, taking shower/bath with GoBe

- installation of firmware update

- resetting the band (hard reset or reset to factory defaults)

- any manipulations with the app?

- were there any errors appearing on the band's display?

Please try resetting your device by following the instructions below:

1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.

2. Without disconnecting GoBe from the charger, take a paper clip and press the button inside the small slot (it looks like a small hole) in the center part of the USB plug (please see the attached picture). You should feel a brief “click” of the button, after which the device will restart showing you the “HELLO” message on screen. This indicates the device was reset successfully. 

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Please note, any data which has not been synced with the app, such as recent meals or steps, may be deleted during the hard reset, with no ability to recover it. 

Has anything changed after the reset? If there has been no change, please leave the device on the charger for a minimum of 6 hours and then check if it turns on. 

If the band still doesn't turn on, as a final step, please, leave the device for 3-4 days and let it discharge completely. After that, put it on charge again and try syncing with the app. 

We hope these recommendations are helpful! 

If you have any questions, please email us at gobe@healbe.com We will be happy to help you!