GoBe2: No red indicator while charging

If you see a blue light indicator when connecting GoBe to the charging dock, it could indicate a problem with the band contacts.

Please check the band contacts. If the pins on the charging dock are bent and do not move easily then check if there is a clog or any dirt around them. If you find dirt or black spots on the band contacts, please try cleaning them. 

For cleaning, you will need table vinegar with a concentration of no more than 10% and a cotton swab.

1. Dip a cotton swab into a small amount of vinegar
2. Soak the contacts in vinegar and leave them like that for 10 minutes, ensuring that the vinegar doesn't dry out
3. Rinse the contacts under running water while still rubbing the contacts with a cotton swab
4. Rinse the contacts again under running water without using the cotton swab this time
5. Dry the band with a tissue and remove moisture from the charging contacts by using a dry cotton swab

Please contact us at gobe@healbe.com if the aforementioned steps did not help.