Tech Support
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GoBe3: Walking is not recognized correctly. Steps are not credited toward walking activity.
HEALBE GoBe3 recognizes your activity as "Walking" when you walk non-stop for at least 1 minute with your hands moving freely and at a pace more than 90 steps per minute. If you move slower than th...
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GoBe3 counts my steps incorrectly!
Your steps and distance are measured by the accelerometer and based on arm movement. GoBe3 is most accurate at recognizing walking/ jogging/running. If your hands are not active while you walk or e...
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GoBe3: My hydration level is always low, even though I drink a lot
Let us explain how hydration monitoring works. When your GoBe3 vibrates and alerts you to “DRINK”, it does so because your hydration level is detected as being below normal. This reminder comes lo...
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GoBe3: Calorie tracking is inaccurate
Keep in mind that regular addition of weigh-ins (at least 5 weigh-ins in the last 2 weeks) is necessary for the algorithm to automatically calibrate your data and improve the accuracy of the readin...
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The app keeps searching for GoBe3 and can not find it
Here are some instructions on how to fix this problem: First, please check that your phone is not connected via Bluetooth to other devices and the geolocation is turned on. Please make sure that y...
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GoBe3: All data are missing from the app
Please check whether the data are missing only from the app or both, the app and the band.Also, please try reinstalling the app. If this has not effect either, please send us logs from your device ...
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How do I reset GoBe3 to factory settings?
To do a factory reset, please follow the steps below. 1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more. 2. Without disconnecting ...
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My GoBe3 doesn't charge anymore
We are so sorry! Let's try to troubleshoot the issue. To start off, please: a) make sure the pins of the charging cable are mobile (they go up and down when you slightly press them) and they are ...
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GoBe3: Can't install firmware updates. The update fails or gets stuck at a certain point.
We're sorry you experienced an issue with your GoBe3! First, please ensure that your GoBe3 is sufficiently charged. A low battery level can interfere with the update process.If you are trying to in...
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I experience itchiness/ irritation on my arm from wearing GoBe3
If you have extra sensitive skin, please consider the following when using GoBe3: We do not recommend applying moisturizing cream, cosmetics, or oils to the part of your skin covered by the sensor...