Tech Support
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What devices is GoBe3 compatible with?
GoBe3 can be activated by and provides the best user experience with smartphones using iOS 17 (or higher) or Android 9.0 (or higher). Your mobile device must also support Bluetooth Low Energy techn...
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GoBe U: Why is hydration always calculating and never starts?
If your GoBe shows “Calculating” for hydration for an extended period and never displays actual data, there may be several reasons behind it. Here’s what you can check and do to resolve the issue:1...
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Will Zero-Sugar Drinks Be Counted by GoBe U?
It's a common and understandable question: if a drink has no sugar or calories, will GoBe still count it? The answer is nuanced, and understanding why can help you interpret your GoBe readings.How ...
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Can I wear GoBe U on my ankle?
GoBe U is designed to be worn on the wrist, just like a regular watch. You can wear it on either your left or right arm, depending on your comfort and preference.Can I Wear GoBe U on My Ankle?We do...
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Can I wear GoBe3 at high altitude in the mountains?
The atmospheric pressure at high altitude cannot affect GoBe3's performance. It is safe to wear the smart band in the mountains. However, please be aware that your body's performance and condition...
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GoBe U: Why is my heart rate inaccurate?
If you suspect that the heart rate displayed by your GoBe is incorrect, here’s what you need to know and how you can verify the accuracy.1. Was the incorrect measurement during physical activity?Fi...
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Does GoBe U Count Calories from Alcohol?
A common question among GoBe users is how the device tracks calories consumed through alcoholic beverages. It's important to understand that while GoBe aims to give you a comprehensive picture of y...
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Using GoBe U While Working Near MRI Equipment
GoBe U can be worn by users who work as MRI (Magnetic Resonance Imaging) operators. However, there are important safety considerations to keep in mind when using the device in such environments.Can...
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GoBe U: Step Count Is Inaccurate
If you're noticing that the number of steps recorded by your GoBe seems off, here are some key points to understand how steps are tracked and how you can improve their accuracy.How GoBe Tracks Step...
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Do Sweeteners Affect the Accuracy of GoBe U?
Some sweeteners can influence the way GoBe U tracks calorie intake due to their effect on glucose absorption.What to Know:Sweeteners such as xylitol, sorbitol, and fructose are known to impact bloo...