Tech Support
- Total activity 974
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 8
- Subscriptions 606
Articles
Recent activity by Tech Support Sort by recent activity-
GoBe3: What countries do you ship to?
We ship worldwide. You can order GoBe3 on our online store https://healbe.com/gobe-3 We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 business d...
-
Can I wear GoBe3 on my left/passive hand?
Yes, absolutely! You can wear GoBe on either arm. If you have any questions, please email us at gobe@healbe.com We will be happy to help you!
-
GoBe U: Why Is the Nutrient Calculation in the App Inaccurate?
If the nutrient values in your GoBe app seem incorrect or very different from what you expected after a specific meal, this is normal - and here’s why.How GoBe Calculates NutrientsGoBe does not ana...
-
GoBe U: What Are Trends and How Can I Use This Feature?
The Trends feature in the GoBe app is designed to help you understand your body’s energy dynamics over time. Rather than focusing on daily fluctuations, it provides a broader 3–7 day view of your E...
-
How to transfer your GoBe U device to another user
If you're giving your GoBe smart band to someone else, the new user will need to create their own account in the HEALBE app. All new data from the band will be linked to their account. Previous dat...
-
Can I Use GoBe U During Pregnancy or While Breastfeeding
We do not recommend using GoBe U during pregnancy or while breastfeeding.During these periods, the body’s water balance may change significantly due to hormonal fluctuations, fluid retention, and i...
-
What materials is the HEALBE Smart Scale made of?
The HEALBE Smart Scale is constructed from the following materials:Body material: Eco-friendly ABS plasticSurface material: 5 mm tempered ITO glassThese materials provide durability, safety, and a ...
-
GoBe3: My calories completely disappeared from the app
Please check whether the data are missing only from the app or both, the app and the band. First, please try reinstalling the app. If this doesn't help, please send us logs from your device and a ...
-
GoBe3: How can I cancel my order?
For any changes in your order and cancellation of order, please email us at gobe@healbe.com and let us know your order number. We will be happy to help!
-
Can GoBe3 be used in a sauna?
GoBe3 cannot be used in sauna, unfortunately. It can sustain temperatures below 40°С, so using it in a sauna may cause permanent damage to the device. If you have any questions, please email us at ...