Tech Support
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How to Check the Battery Level on Your GoBe U
Need to know how much battery is left on your GoBe U? It only takes a second to check.Steps to Check Battery StatusPress the control button on the side of the band onceRelease the buttonLook at the...
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Can I use the scale without the HEALBE app?
The HEALBE Smart Scale can be used without connecting to the mobile app. In this case, the device will display only your current weight on the screen.To access additional body composition data, suc...
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GoBe3: Why is my BMR much lower/higher on a particular day than on the other days?
BMR can fluctuate, it depends on many factors, such as your daily activities, the food you ate (if you had a lot of protein food it may cause a sharp change of BMR), even the outside temperatures m...
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GoBe3: What countries do you ship to?
We ship worldwide. You can order GoBe3 on our online store https://healbe.com/gobe-3 We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 business d...
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Can I wear GoBe3 on my left/passive hand?
Yes, absolutely! You can wear GoBe on either arm. If you have any questions, please email us at gobe@healbe.com We will be happy to help you!
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GoBe U: Why Is the Nutrient Calculation in the App Inaccurate?
If the nutrient values in your GoBe app seem incorrect or very different from what you expected after a specific meal, this is normal - and here’s why.How GoBe Calculates NutrientsGoBe does not ana...
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GoBe U: What Are Trends and How Can I Use This Feature?
The Trends feature in the GoBe app is designed to help you understand your body’s energy dynamics over time. Rather than focusing on daily fluctuations, it provides a broader 3–7 day view of your E...
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How to transfer your GoBe U device to another user
If you're giving your GoBe smart band to someone else, the new user will need to create their own account in the HEALBE app. All new data from the band will be linked to their account. Previous dat...
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Can I Use GoBe U During Pregnancy or While Breastfeeding
We do not recommend using GoBe U during pregnancy or while breastfeeding.During these periods, the body’s water balance may change significantly due to hormonal fluctuations, fluid retention, and i...
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What materials is the HEALBE Smart Scale made of?
The HEALBE Smart Scale is constructed from the following materials:Body material: Eco-friendly ABS plasticSurface material: 5 mm tempered ITO glassThese materials provide durability, safety, and a ...