Tech Support
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How do I transfer GoBe3 to another person?
In case of transferring of the device to another person the new user first needs to create an account in the HEALBE app. All new data from the smart band will be sent to the new account, while data...
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Can I wear GoBe3 if I have a hypothyroidism or another health issue?
Any diseases affecting metabolic processes in the body, such as a thyroid problem, may affect the accuracy of the device. If you have any questions, please email us at gobe@healbe.com We will be h...
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GoBe2: The step count doesn't match my other tracker
My Fitbit\MiBand\Apple Watch shows a different step count. A difference in steps and distance may be caused by different movements of your right and left arms. Try wearing both wearables on the sam...
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GoBe U: Why Is My BMR Much Lower or Higher on Certain Days?
If your basal metabolic rate (BMR) in the app seems noticeably lower or higher on one day compared to another, this is not necessarily a sign of a problem. BMR naturally fluctuates, and several fac...
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What is Basal Metabolic Rate (BMR) and How Does GoBe U Measure It?
Understanding your Basal Metabolic Rate (BMR) is key to comprehending your body's fundamental energy needs. It's also an area where GoBe provides unique insights.What is Basal Metabolic Rate (BMR)?...
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GoBe U: How to Change or Reset Your PIN Code
You can change or reset your PIN code in the HEALBE app, depending on whether you know your current code.If you know your current PIN code:To change it:Open the HEALBE app and ensure your GoBe U is...
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Can I Wear GoBe U on My Left or Right Wrist?
The device is designed to function accurately on both sides and can also be worn on the inside of your wrist if that feels more comfortable for you.The most important factor is to ensure good conta...
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How to Check the Battery Level on Your GoBe U
Need to know how much battery is left on your GoBe U? It only takes a second to check.Steps to Check Battery StatusPress the control button on the side of the band onceRelease the buttonLook at the...
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Can I use the scale without the HEALBE app?
The HEALBE Smart Scale can be used without connecting to the mobile app. In this case, the device will display only your current weight on the screen.To access additional body composition data, suc...
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GoBe3: Why is my BMR much lower/higher on a particular day than on the other days?
BMR can fluctuate, it depends on many factors, such as your daily activities, the food you ate (if you had a lot of protein food it may cause a sharp change of BMR), even the outside temperatures m...