Tech Support
- Total activity 977
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 8
- Subscriptions 606
Articles
Recent activity by Tech Support Sort by recent activity-
GoBe3: How do I delete my user account?
An account can be deleted only from our end. Keep in mind, that if we delete it, all your information will be permanently removed from the server. There will be no possibility of restoring it. Ple...
-
What are best practices for using GoBe3?
Here are a few tips for taking the best advantage of your GoBe3: Wear the band on your wrist as much as possible without taking it off. It is important to wear the band throughout the day in order...
-
GoBe2: The Step Count is Inaccurate
Your steps and distance are measured by the accelerometer and based on arm movement. Keep in mind, GoBe2 is most accurate at recognizing walking/ jogging/running. If your hands are not active while...
-
GoBe2: Sleep Disorders
Why is sleep important? Sleep plays a vital role in good health and well-being throughout your life. Getting enough quality sleep at the right times can help protect your mental health, physical he...
-
GoBe U: Why Do Calorie Numbers in the App Change Throughout the Day?
If you notice that your calorie intake, energy burn, or energy balance values change throughout the day in the GoBe app, this is completely normal. Here is why it happens and how the algorithm work...
-
Is There a “Learning” Period for GoBe U?
Yes, GoBe devices go through a learning period after you start using them - and this step is essential to ensure the most accurate and personalized results.What Is the Learning Period?When you begi...
-
How to reset your GoBe U PIN code using a PUK code
If you’re unable to access your GoBe U due to a forgotten or incorrect PIN code, you can restore access by requesting a PUK code from the HEALBE mobile app.Steps to request your PUK code:Reinstall ...
-
Can I Wear GoBe U If I Have Tattoos?
GoBe U is designed to work with close and stable contact with your skin. However, certain skin conditions may affect the accuracy of the readings.Tattoos and Sensor AccuracyTattoos located directly...
-
How to Perform a Factory Reset on GoBe U
Need to reset your GoBe U smart band to its original settings? You can do this quickly and easily by following the steps below.Factory Reset InstructionsTurn off the band by pressing the button for...
-
Which smartphones are compatible with the scale?
The HEALBE Smart Scale is compatible with the following mobile operating systems:iOS: Version 17.0 or laterAndroid: Version 9.0 or laterThe scale connects to your smartphone using Bluetooth technol...