Tech Support
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Why is my BMR different on the HEALBE Smart Scale and GoBe?
Basal Metabolic Rate (BMR) values may vary between devices due to differences in calculation methods.GoBe uses a proprietary formula designed to improve the accuracy of energy intake measurements a...
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What are the size and weight of the smart scale?
The HEALBE Smart Scale has the following physical specifications:Dimensions: 280 × 280 × 24 mmWeight: 1.5 kg
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GoBe3: I see a negative energy balance in the app, but I am gaining weight
GoBe's algorithms are very sensitive and register not only physiological processes related directly to the digestion of food, but also release of ketons into the bloodstream, which can happen durin...
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How do I switch the screen mode for my GoBe3?
Now you can set up different Home screen layouts for your GoBe3.Here is a short reminder about the differences between these types of Home screen layouts:1 - Home screen with one metric.Shows a det...
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Does GoBe3 calculate macro nutrients?
Yes, there is a break-down of total calories into macro nutrients. The nutrient values are estimated based on a healthy nutritious diet. Low carb, keto diet and other dietary restrictions can affec...
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GoBe3: Sleep Disorders
Why is sleep important? Sleep plays a vital role in good health and well-being throughout your life. Getting enough quality sleep at the right times can help protect your mental health, physical he...
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GoBe3: Do you have any payment plan options?
We are sorry, we don't offer payment plan options at the moment. You can order GoBe3 on our online store https://healbe.com/gobe-3. We accept debit/credit cards and PayPal. If you have any question...
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GoBe3: How do I delete my user account?
An account can be deleted only from our end. Keep in mind, that if we delete it, all your information will be permanently removed from the server. There will be no possibility of restoring it. Ple...
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What are best practices for using GoBe3?
Here are a few tips for taking the best advantage of your GoBe3: Wear the band on your wrist as much as possible without taking it off. It is important to wear the band throughout the day in order...
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GoBe2: The Step Count is Inaccurate
Your steps and distance are measured by the accelerometer and based on arm movement. Keep in mind, GoBe2 is most accurate at recognizing walking/ jogging/running. If your hands are not active whil...