Tech Support
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Is the scale waterproof?
The HEALBE Smart Scale is not waterproof.To prevent damage, avoid exposing the device to water or other liquids.
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GoBe3: Why do I see calorie intake at night? I don't eat at night
Let us explain how GoBe3 tracks calories. GoBe3 does not directly track what you eat, rather it tracks the energy consumed by your body. When your body absorbs energy, either from the food that yo...
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GoBe3: "Service 0004" error
We're sorry you experienced an issue with your GoBe3. First, please try resetting your device to factory defaults: 1. First, please make sure your device is charged: plug it into its charger and le...
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GoBe3: What is a Smart Alarm?
What is a Smart Alarm? A smart alarm is a function that will prompt you to wake up during the REM-sleep phase which makes waking up easier. What is REM-phase? REM-sleep (random eye movement) phase ...
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Does GoBe3 have an alarm?
Yes, absolutely! GoBe3 supports a smart alarm feature. What is a smart alarm and why is it smart? The Smart Alarm function of GoBe3 will prompt you to wake during the REM phase of sleep, known as t...
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GoBe3: Do you have express delivery?
Currently, we do not offer express delivery directly through our website. We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 business days Worldw...
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GoBe3: How do I log into my web profile?
You can login to your web profile at https://web.healbe.com/ You will need to use the same login credentials that you use to sign in to the mobile app. If you haven't registered an account yet, yo...
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Can I wear GoBe3 during pregnancy?
We don't recommend wearing GoBe3 during pregnancy and lactation period, as you may get inaccurate results due to irregular water retention. If you have any questions, please email us at gobe@healbe...
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Does GoBe3 contain nickel?
GoBe3 is nickel free, so it should not cause any allergic reaction on your skin. If you have any questions, please email us at gobe@healbe.com We will be happy to help you!
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GoBe3: What researches and patents back up HEALBE FLOW technology?
The latest research related to FLOW technology was conducted in the USA and China. A short summary of the research is provided below. USA In the fall of 2018, the Institute of Nutrition at the Uni...