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Water Resistance and Care Guidelines for Your GoBe U Band
The GoBe U smart band is designed to handle everyday moisture and occasional water exposure. However, proper care is essential to protect its sensors and maintain long-term performance.Water Resist...
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What's the return policy for the Smart Scale?
The HEALBE Smart Scale can be returned within 14 days of receiving your order, provided that the following conditions are met:The product is in its original conditionThe original packaging is inclu...
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The weight from the Smart Scale was not saved in the app
If your measurement did not appear in the HEALBE app, please check the following:Bluetooth and internet access must be enabled on your smartphone during data transfer and saving.After weighing is c...
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What do the icons on the scale's display mean?
Icons and symbols displayed on the HEALBE Smart Scale screen are explained in the official user manual, available at the following link: https://scale.healbe.com/manual Refer to the "Display Ind...
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What feature does the scale support?
The HEALBE Smart Scale provides detailed health data through both the scale’s display and the HEALBE mobile app. These metrics help users monitor and manage their physical condition with greater ac...
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GoBe3: Awake state is not recognised at night
Recognition of sleep and awake states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try making more distinct arm movements for 10-15 seconds to let G...
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GoBe3: Hiking is recognized as sitting
Keep in mind that the steps and distance calculations are based on arm movement. The data we use for calculating distance is your height and step length from your profile. If your hands are not act...
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GoBe3: Why do I see calorie intake after a training/workout?
Let us explain how GoBe3 tracks calories. GoBe3 does not directly track what you eat, rather it tracks the energy consumed by your body. When your body absorbs energy, either from the food that yo...
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GoBe3 is constantly in the PENDING state, it doesn't sync with the phone
GoBe3 automatically turns on if the internal battery level is sufficient. To turn the device on, please charge the device. GoBe3 will turn on automatically while charging. Please note, that GoBe3 ...
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GoBe3: "Service 0001" error
If you see "Service 0001" error on GoBe's screen, please try resetting your device to factory defaults. To do a factory reset, please follow the steps below. 1. First, please make sure your device ...