Tech Support
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Does GoBe3 come with a warranty?
Our goal is to make your GoBe3 usage experience pleasant and easy. You can return the band within 30 days from the date of delivery. Warranty service is available for 12 months. We welcome any fee...
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GoBe3: long is the battery life?
The GoBe3 battery can last up to 32 hours. It depends greatly on how often you sync your GoBe3 with the GoBe app. For optimal battery life, we recommend syncing your device 1-2 times per day. We h...
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Is GoBe3 waterproof?
GoBe3 is an 1 ATM water resistant smart band. It can sustain accidental exposure to water, including, for example, splashes, perspiration or accidental immersion. It should not be exposed to any wa...
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What features does GoBe3 support?
HEALBE GoBe3 is the world’s first fitness band featuring an automatic calorie intake counter and water balance tracker.GoBe3 automatically counts and tracks: Calorie intake Calories burned Steps an...
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GoBe2: Caloric intake at night
Why do I see caloric intake that occurred when I was sleeping? GoBe2 does not directly track what you eat, rather it tracks the energy consumed by your body. GoBe2 registers calorie intake at the t...
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GoBe2: Hydration Low Warning
When you first put on your GoBe, it will immediately start collecting data to analyze your body’s “normal” hydration level unique to you. Using the bioimpedance sensor and patented HEALBE FLOW Tech...
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GoBe2: Nutrients
How does GoBe measure macronutrients? The nutrient calculation is based on the total number of calories absorbed and what this energy corresponds to in terms of macronutrients. My macronutrients se...
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GoBe2: Sync takes too long
Syncing takes too long. What should I do?Please tap "cancel" when the app tries to connect with the GoBe2 and tap "find GoBe".Now, select GoBe2 from the list of devices and try to connect again.It ...
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GoBe2: What Sleep Metrics Does GoBe Track?
To get the maximum benefit from sleep, and to wake up feeling well-rested, two factors are key: - The quality of your sleep during the night. - Your body’s sleep cycles. The importance of sleep cyc...
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Why Does GoBe U Show Calorie Intake if I Haven’t Eaten, Just Woke Up, or Am Fasting?
If you notice that GoBe shows calorie intake even though you haven’t eaten, just woke up, or are fasting, there’s no need to worry. This is expected behavior and part of how GoBe is designed to wor...