Tech Support
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GoBe3: The display has stopped responding
We're sorry you experienced an issue with your GoBe3! Let's try troubleshooting it. First, please check if the green lights of the heart rate sensor are blinking. Next, please try the following st...
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How does GoBe3 track burned calories?
Energy burn is determined based on your heart rate, pulse, as well as your anthropometric data and our observations of your activity. This allows the band to more accurately calculate calorie burn ...
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What Sleep Metrics Does GoBe3 Track?
To get the maximum benefit from sleep, and to wake up feeling well-rested, two factors are key: - The quality of your sleep during the night. - Your body’s sleep cycles. The importance of sleep cyc...
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How much is the price of GoBe3?
You can always check the latest price for GoBe3 in our online store https://healbe.com/gobe-3 If you have any questions, please email us at gobe@healbe.com We will be happy to help you!
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GoBe3: How do I reset my PIN code?
If you don't know your current PIN code and need to reset it, please follow the instructions below: 1. Reinstall the HEALBE mobile app on your smart phone 2. Log in to your account and connect to ...
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GoBe3: Do I need to keep Bluetooth on all the time?
There is no need to keep Bluetooth enabled all the time, as it may drain your phone's battery life. You can turn it on only when you want to sync the band with the app to check your results. We re...
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What materials is GoBe3 made of?
The GoBe3 Smart Life Band is made of: Lens – Corning® Gorilla® Glass 2320 (alkali-aluminosilicate thin sheet glass) Bezel – ABS plastic(Acrylonitrile butadiene styrene thermoplastic polymer) Dust-...
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Does GoBe3 come with a warranty?
Our goal is to make your GoBe3 usage experience pleasant and easy. You can return the band within 30 days from the date of delivery. Warranty service is available for 12 months. We welcome any fee...
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GoBe3: long is the battery life?
The GoBe3 battery can last up to 32 hours. It depends greatly on how often you sync your GoBe3 with the GoBe app. For optimal battery life, we recommend syncing your device 1-2 times per day. We h...
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Is GoBe3 waterproof?
GoBe3 is an 1 ATM water resistant smart band. It can sustain accidental exposure to water, including, for example, splashes, perspiration or accidental immersion. It should not be exposed to any wa...