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How do I charge the scales?
The HEALBE Smart Scale is powered by three standard AAA batteries.The battery compartment is located on the underside of the device. Batteries can be replaced easily by the user when needed.
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How the HEALBE Smart Scale Works
The HEALBE Smart Scale uses bioelectrical impedance analysis (BIA) to estimate body composition. This method involves measuring how the body resists a small, safe electrical current.How the measure...
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GoBe3: Sleep is not registered, no graphs in the app
Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete. Please try syncing GoBe again in case data were missing from the previous sync. To do thi...
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GoBe3: My running distance was not recognized correctly
We are sorry you experienced an issue with your device! Let's try to troubleshoot it. First, let's see if you had your run on a treadmill. If you did and you held onto the rails of the treadmill, ...
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GoBe3: The steps data are missing from the app
We are sorry you experienced an issue with GoBe3! First, please try reinstalling the app. If this doesn't help, please send us logs from your device: Tap “Settings” icon on the main Dashboard sc...
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GoBe3: My hydration is not recorded. There are no data in the app.
We are sorry that you experienced this issue! Let us first mention that each time you put the GoBe3 back on your wrist, it can take from 30 minutes to three hours to calculate your hydration level...
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I have been fasting and GoBe3 still shows caloric intake!
Let us explain how GoBe3 tracks calories. GoBe3 does not directly track what you eat, rather it tracks the energy consumed by your body. When your body absorbs energy, either from the food that yo...
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GoBe3: The app can't sync with the device
First, please check that your phone is not connected via Bluetooth to other devices and the geolocation is turned on. Also, please make sure that you have turned on Bluetooth on your phone and the ...
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GoBe3: "Sensor doesn't fit" alert
If you frequently see the "Sensor doesn't fit" message on the display, you can tighten the strap a little to a comfortable position. The band’s sensor needs to stay in close contact with your skin,...
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My GoBe3 battery discharges too quickly
One of the factors affecting GoBe3’s battery life depends on how many times a day you sync the smart bad with the app. Our best practice is to sync it 1-2 times a day. Please keep in mind that the...