Tech Support
- Total activity 977
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 8
- Subscriptions 606
Articles
Recent activity by Tech Support Sort by recent activity-
How to Charge Your GoBe U Smart Band
To keep your GoBe U functioning at its best, it’s important to follow proper charging guidelines. This article explains how to safely charge the device and interpret its battery indicators. 1. B...
-
I can't connect the Scale to the app
If you are having trouble connecting your Smart Scale to the HEALBE app or transferring your weighing data, first determine which of the following scenarios describes your situation:You see the sca...
-
What is the warranty period for the HEALBE Smart Scale?
The HEALBE Smart Scale comes with a 6-month warranty, starting from the date the device is activated in the HEALBE mobile app.If you experience any issues with the device during the warranty period...
-
How do I charge the scales?
The HEALBE Smart Scale is powered by three standard AAA batteries.The battery compartment is located on the underside of the device. Batteries can be replaced easily by the user when needed.
-
How the HEALBE Smart Scale Works
The HEALBE Smart Scale uses bioelectrical impedance analysis (BIA) to estimate body composition. This method involves measuring how the body resists a small, safe electrical current.How the measure...
-
GoBe3: Sleep is not registered, no graphs in the app
Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete.Please try syncing GoBe again in case data were missing from the previous sync. To do this...
-
GoBe3: My running distance was not recognized correctly
We are sorry you experienced an issue with your device! Let's try to troubleshoot it. First, let's see if you had your run on a treadmill. If you did and you held onto the rails of the treadmill, ...
-
GoBe3: The steps data are missing from the app
We are sorry you experienced an issue with GoBe3! First, please try reinstalling the app. If this doesn't help, please send us logs from your device.Once done, please email us at gobe@healbe.com an...
-
GoBe3: My hydration is not recorded. There are no data in the app.
We are sorry that you experienced this issue!Let us first mention that each time you put the GoBe3 back on your wrist, it can take from 30 minutes to three hours to calculate your hydration level. ...
-
I have been fasting and GoBe3 still shows caloric intake!
Let us explain how GoBe3 tracks calories. GoBe3 does not directly track what you eat, rather it tracks the energy consumed by your body. When your body absorbs energy, either from the food that yo...