Tech Support
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GoBe2: Hypothyroidism
Can I wear GoBe if I have thyroid problems? Any diseases affecting metabolic processes in the body, such as a thyroid problem, may affect the accuracy of the device. We apologize for the inconveni...
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GoBe2: Ankle wearing
Can I wear GoBe on my ankle? GoBe is designed to be worn on a wrist, like a watch. You can wear it on either arm and even on the inside of your wrist. Unfortunately, it will be difficult to even at...
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GoBe2: Tattoos
Can I wear GoBe if I have tattoos on my wrist? Unfortunately, any skin irregularities, such as scars, tattoos and even significant hair growth on the skin under the sensor can decrease the accuracy...
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GoBe2: Pregnancy
Can I wear GoBe2 while pregnant? We don't recommend wearing GoBe during pregnancies and lactation periods, as you may get inaccurate results due to irregular water retention. However, wearing GoBe ...
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GoBe2: Weight limit
I cannot enter my weight in the GoBe app because it's over 330 lbs/150kg Unfortunately, we have not tested the GoBe on individuals heavier than 150 kg. You may still use GoBe if you are over 330 lb...
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How do I clean the GoBe2 strap?
If you noticed that your GoBe2 strap is dirty, let’s try the following steps: Take GoBe2 out of its strap. You can do this by gently pulling on one of the straps and pushing the device out. Prepar...
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GoBe2: Sleep is not recognised (while the other measurements are)
GoBe2 needs to capture the moment when you fall asleep to get the correct readings for sleep duration, efficiency, and quality. You must be relaxed and motionless for approximately 10 minutes for t...
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App data does not match data on the GoBe2 display
The HEALBE app and the GoBe show different data. Why is that? The metrics may differ, because you may not have synced the app with the phone for a while or if during synchronization connection was ...
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GoBe2 doesn't sync with my mobile device
Why do I have trouble syncing my GoBe2 with my mobile device?There are a few reasons why your GoBe2 might have trouble syncing;- The Bluetooth connection might be weak- The Bluetooth connection on ...
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How does GoBe2 track calorie intake?
Why count calories? The golden rule of nutrition is a concept called Energy Balance. This concept says that to be healthy and maintain a normal weight, you need to burn as many calories as you eat,...