Tech Support
- Total activity 977
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 8
- Subscriptions 606
Articles
Recent activity by Tech Support Sort by recent activity-
GoBe2: Incorrect Heart rate at rest
I am not doing anything, but my heart rate is really high. Should I be worried? HEALBE GoBe2 measures heart rate with the help of a piezoelectric sensor, which is especially accurate when determini...
-
GoBe2: Incorrect Heart rate
My heart rate during a workout is significantly lower than I expected. How so? GoBe2 uses a Piezo Sensor that detects pressure changes in blood vessel walls during pulsation of blood in order to ac...
-
GoBe2: Stress is wrong
My stress seems way off. What do I do? Do not worry if your stress seems lower than you perceived it to be - GoBe only registers stress if it is felt for a considerable amount of time (more than 10...
-
GoBe2: Burned calories disappeared
All other readings are there, but the calories i have burned suddenly disappeared. What do I do? We are sorry that you experienced an issue with your GoBe2! There is a known bug when burned calorie...
-
GoBe2: No readings registered
I've synchronized my GoBe, but the app doesn't show any data. What do I do?Please follow the steps below to reset your device: 1. Run the HEALBE app and make sure your GoBe is connected2. Tap the G...
-
GoBe2: Calories burned
How does GoBe track calories burned? Calories burned during physical activity are measured based on the data received from the accelerometer (your arm movement) and piezo sensor (your heart rate). ...
-
GoBe2: Stress
How does GoBe measure my stress? Stress is a body’s reaction to positive or negative events pushing one out of comfort. A Stress reaction is a natural mechanism of adaptation to any changes, not ne...
-
GoBe2: Heart rate
How does GoBe measure Heart Rate? GoBe2 uses a Piezo Sensor that detects pressure changes in blood vessel walls during the pulsation of blood. This method accurately determines the heart rate at re...
-
GoBe2: Allergic reactions
Statistically, there is a possibility of minor skin irritation for 5-7% of users with sensitive skin. A few reasons why this may happen are: - Cosmetics or cream applied to the skin may interact w...
-
GoBe2: Warranty
The device is covered by a 1-year warranty. "HEALBE warrants that the GoBe is free of defects in materials and workmanship under normal use and service (the “Limited Warranty”) for 1 year from the ...