Tech Support
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GoBe2: No contact
My GoBe vibrates and displays the "NO CONTACT" message. What do I do? Please make sure that: 1 - you removed the GoBe from the charging dock before putting it on 2- you removed the thin film that c...
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GoBe2 does not turn on
Please place your GoBe on its charging dock. The indicator on the charger should turn red for a few seconds (even if it's fully charged). If it stays blue, then the smart band is completely dischar...
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GoBe2: No red indicator while charging
If you see a blue light indicator when connecting GoBe to the charging dock, it could indicate a problem with the band contacts.Please check the band contacts. If the pins on the charging dock are ...
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GoBe2: Swollen battery
My GoBe battery has swollen. What do I do? The battery swelling could be caused by one (or both) of the following factors: 1. Storage in below zero temperatures while the device is in use and stora...
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GoBe2 doesn't charge fully
My GoBe never turns blue while on the charger and it doesn't turn on. It is possible that the device is not charging due to dirty band contacts or bent pins in the charging dock. First, please che...
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GoBe2: The battery discharges quickly
My GoBe battery doesn't even last 24 hours, what do I do? One of the factors affecting GoBe’s battery life depends on how many times a day you sync the smartband with the app. Our best practice is ...
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GoBe2: Incorrect calories
My calories seem to be way off. What do I do? GoBe2 does not directly track what you eat, rather it tracks the energy consumed by your body. When your body absorbs energy, either from the food tha...
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GoBe2: Incorrect Hydration
When you first put on your GoBe, it will immediately start collecting data to analyze your body’s “normal” hydration level unique to you. This learning process can take GoBe anywhere from two days ...
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GoBe2: Day naps not recognised
I took a nap but GoBe did not record it. GoBe doesn't track daytime sleep currently. HEALBE’s algorithms are set to monitor sleep between the hours of 9 p.m. and 12 p.m. the next day. We do plan to...
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GoBe2: Awake state not recognised
The GoBe did not notice me waking up at night. What do I do? Recognition of sleep and waking states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try...