Tech Support
- Total activity 974
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 8
- Subscriptions 606
Articles
Recent activity by Tech Support Sort by recent activity-
GoBe2: Personalization Project
If you feel that the calorie intake data does not match your expectations, we recommend that you take advantage of our personalization service. This program allows our developers to customize the f...
-
GoBe2: Service 02
I have a SERVICE 02 error on my display. What do I do? If the "Service 02" error appears, please connect the band with the app and accept the firmware update. In case this doesn't help and the erro...
-
GoBe2: Service 01
I have got a SERVICE 01 message on my display. What do I do? The Service 01 error code means your device is inoperable and cannot be repaired. Please contact us at gobe@healbe.com for further inst...
-
GoBe2: Purple screen in app
Suddenly all I get is a purple screen. What do I do? In case your screen is purple when opening the app, please turn off the energy-saving mode on your phone and restart the app. Please contact us ...
-
GoBe2: Very large caloric intake after time zone change
After I have change the timezone, GoBe displays an extremely large calorie intake in the evening (+6000) At the moment we are aware of the issue and are working on it. For the time being, we recomm...
-
GoBe2: Can't change Glass Volume
I can't change Glass Volume in my profile settings, what do I do? Please make sure your smartphone has a stable connection to the Internet while you change the settings. If the connection is poor o...
-
GoBe2: Compatible iOS devices
Compatibility:Requires iOS 17.0 or later.Compatible with:iPhone,iPad Wi-Fi (3rd generation),iPad Wi-Fi + Cellular (3rd generation),iPad Wi-Fi (4th generation),iPad Wi-Fi + Cellular (4th generation ...
-
GoBe2: Android devices
System requirements: BLE (Bluetooth 4.0 / 4.1) - mandatory screen larger than 4.2 "- desirable Android version is higher than 9.0 - it is desirable year of edition 2015+ We noticed some issues wi...
-
GoBe2: No contact
My GoBe vibrates and displays the "NO CONTACT" message. What do I do? Please make sure that: 1 - you removed the GoBe from the charging dock before putting it on 2- you removed the thin film that c...
-
GoBe2 does not turn on
Please place your GoBe on its charging dock. The indicator on the charger should turn red for a few seconds (even if it's fully charged). If it stays blue, then the smart band is completely dischar...