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Сonnection loss between GoBe2 and the HEALBE GoBe app
We do not support continuous sync with the HEALBE GoBe app, as the more you sync the faster the battery life will run out.For this reason, sometimes you can observe disconnects between the band and...
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GoBe2: Firmware Update Problem
A firmware update failure is usually caused by an unstable connection or a temporary loss of connection during the update. To fix the problem, please try the following steps: 1. Put GoBe2 on its c...
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GoBe2: Personalization Project
If you feel that the calorie intake data does not match your expectations, we recommend that you take advantage of our personalization service. This program allows our developers to customize the f...
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GoBe2: Service 02
I have a SERVICE 02 error on my display. What do I do? If the "Service 02" error appears, please connect the band with the app and accept the firmware update. In case this doesn't help and the erro...
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GoBe2: Service 01
I have got a SERVICE 01 message on my display. What do I do? The Service 01 error code means your device is inoperable and cannot be repaired. Please contact us at gobe@healbe.com for further inst...
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GoBe2: Purple screen in app
Suddenly all I get is a purple screen. What do I do? In case your screen is purple when opening the app, please turn off the energy-saving mode on your phone and restart the app. Please contact us ...
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GoBe2: Very large caloric intake after time zone change
After I have change the timezone, GoBe displays an extremely large calorie intake in the evening (+6000) At the moment we are aware of the issue and are working on it. For the time being, we recomm...
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GoBe2: Can't change Glass Volume
I can't change Glass Volume in my profile settings, what do I do? Please make sure your smartphone has a stable connection to the Internet while you change the settings. If the connection is poor o...
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GoBe2: Compatible iOS devices
Compatibility:Requires iOS 17.0 or later.Compatible with:iPhone,iPad Wi-Fi (3rd generation),iPad Wi-Fi + Cellular (3rd generation),iPad Wi-Fi (4th generation),iPad Wi-Fi + Cellular (4th generation ...
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GoBe2: Android devices
System requirements: BLE (Bluetooth 4.0 / 4.1) - mandatory screen larger than 4.2 "- desirable Android version is higher than 9.0 - it is desirable year of edition 2015+ We noticed some issues wi...