Tech Support
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GoBe3: What's your return policy?
You can return the band within 30 days from the date of delivery. We will issue a full refund. Please note that you will need to keep all the original packaging and documentation in order to receiv...
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GoBe3: How do I recover my password?
To recover your password, open your HEALBE GoBe mobile app and click the link "Forgot your password?" next to the Sign in button. After this, you need to enter the email address associated with y...
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How to take care of and clean GoBe3?
Here is a short guide on how to take proper care and clean your device. 1. Casing maintenance Do not use GoBe3 in salt water or chlorinated water – it will damage the unit’s casing. If the casing ...
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What are the contraindications for using GoBe3?
GoBe3 is not recommended for: - Pregnant women - Children under the age of 18 - People with medical issues that can affect water-salt balance, cardiovascular function, kidney function or metabolic ...
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What are the technical specifications of GoBe3?
The general specification for GoBe3 are as follows: BATTERY Internal battery capacity: 350 mAh. Battery life: up to 32 hours. COMMUNICATIONS Bluetooth 4.2 BR/EDR and BLE, frequency band: 2402-2480...
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What's new in GoBe3 versus GoBe2?
HEALBE team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy and design. GoBe3 comes with a new fashionable and sleek design, the device is 50%...
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How do I sync GoBe3 with my mobile app?
When syncing your GoBe3 with your mobile app, please note the following: Data synchronization starts automatically when the app opens. While the device syncs, make sure both the mobile phone and t...
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How do I charge GoBe3 correctly?
Please find the instructions for charging your GoBe3 below. Connect the charging cable to GoBe3. Carefully bend off the charging socket plug located on the band’s rear side and insert the cable un...
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How accurate is GoBe3?
The accuracy of calorie measurement technology has been validated at UC Davis (USA) and Guangzhou Red Cross Hospital (China) and is up to 89%*. * where "accuracy" is 100% - %error The study showed ...
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How do I install the HEALBE App for my GoBe3?
The HEALBE GoBe app is available in: Apple App Store Google Play Type “HEALBE” into the search bar of your preferred app store or open your phone’s camera application and point it at ...