Tech Support

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  • Is GoBe3 waterproof?

    GoBe3 is an 1 ATM water resistant smart band. It can sustain accidental exposure to water, including, for example, splashes, perspiration or accidental immersion. It should not be exposed to any wa...

  • What's new in GoBe3 versus GoBe2?

    HEALBE team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy and design.    GoBe3 comes with a new fashionable and sleek design, the device is ...

  • How accurate is GoBe3?

    The accuracy of calorie measurement technology has been validated at UC Davis (USA) and Guangzhou Red Cross Hospital (China) and is up to 89%*. * where "accuracy" is 100% - %error   The study showe...

  • What features does GoBe3 support?

    HEALBE GoBe3 is the world’s first fitness band featuring an automatic calorie intake counter and water balance tracker.   GoBe3 automatically counts and tracks: Calorie intake Calories burned ...

  • I have been fasting and GoBe3 still shows caloric intake!

    Let us explain how GoBe3 tracks calories.   GoBe3 does not directly track what you eat, rather it tracks the energy consumed by your body.    When your body absorbs energy, either from the food tha...

  • What's your return policy?

    You can return the band within 30 days from the date of delivery. We will issue a full refund. Please note that you will need to keep all the original packaging and documentation in order to receiv...

  • What are best practices for using GoBe3?

    Here are a few tips for taking the best advantage of your GoBe3:   Wear the band on your wrist as much as possible without taking it off. It is important to wear the band throughout the day in ord...

  • How long is the battery life?

    The GoBe3 battery can last up to 32 hours. It depends greatly on how often you sync your GoBe3 with the GoBe app. For optimal battery life, we recommend syncing your device 1-2 times per day.    We...

  • How do I do a hard reset of my GoBe3?

    To perform a hard reset of your GoBe3, please take the steps below.   1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.   2. With...

  • How do I reset GoBe3 to factory settings?

    To do a factory reset, please follow the steps below.   1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.   2. Without disconnect...