Tech Support

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  • What's new in GoBe3 versus GoBe2?

    Healbe team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy and design.    Now, GoBe3 is 90% accurate, it comes with a new fashionable and a s...

  • Is GoBe3 waterproof?

    GoBe3 is an 1 ATM water resistant smart band. It can sustain accidental exposure to water, including, for example, splashes, perspiration or accidental immersion. It should not be exposed to any wa...

  • What features does GoBe3 support?

    HEALBE GoBe3 is the world’s first fitness band featuring an automatic calorie intake counter and water balance tracker.   GoBe3 automatically counts and tracks: Calorie intake Calories burned ...

  • What are best practices for using GoBe3?

    Here are a few tips for taking the best advantage of your GoBe3:   Wear the band on your wrist as much as possible without taking it off. It is important to wear the band throughout the day in ord...

  • Personalization Project

    If you feel that the calorie intake data does not match your expectations, we recommend that you take advantage of our personalization service. This program allows our developers to customize the f...

  • Incorrect Activity recognition

    GoBe did not notice my workout, why? GoBe determines your activity using data from the accelerometer, which records your arm movement, as well as the piezo sensor, which detects your heart rate. Th...

  • Warranty

    The device is covered by a 1-year warranty. "Healbe warrants that the GoBe is free of defects in materials and workmanship under normal use and service (the “Limited Warranty”) for 1 year from the ...

  • Wearing Your GoBe2 Properly

    How should I wear my GoBe2? For best results, only take your GoBe2 off to charge it. You should wear your GoBe2 all day including at night as outlined in the user manual in order for the device to ...

  • Sleep Disorders

    Why is sleep important? Sleep plays a vital role in good health and well-being throughout your life. Getting enough quality sleep at the right times can help protect your mental health, physical he...

  • Does GoBe3 have an alarm?

    Yes, absolutely! GoBe3 supports a smart alarm feature.   What is a smart alarm and why is it smart? The Smart Alarm function of GoBe3 will prompt you to wake during the REM phase of sleep, known as...