Tech Support
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Express shipping
Do you offer express shipping? Currently, we do not offer express delivery directly through our website. We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business d...
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Do you have express delivery?
Currently, we do not offer express delivery directly through our website. We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 business days Worl...
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What countries do you ship to?
We ship worldwide. You can order GoBe3 on our online store https://healbe.com/store/ We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 busine...
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How long is delivery time and how much does it cost?
We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 business days Worldwide: Typically delivered within 3-6 weeks, depending on your location and...
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Delivery time
How fast is shipping? We ship your order as quickly as possible! Estimated delivery times: USA: 4-6 business days Canada: 3 business days Worldwide: Typically delivered within 3-6 weeks, depending ...
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Do you have any payment plan options?
We are sorry, we don't offer payment plan options at the moment. You can order GoBe3 on our online store https://healbe.com/store/. We accept debit/credit cards and PayPal. If you have any questi...
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Can't install firmware updates. The update fails or gets stuck at a certain point.
We're sorry you experienced an issue with your GoBe3! First, please ensure that your GoBe3 is sufficiently charged. A low battery level can interfere with the update process. If you are trying...
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How do I recover my password?
To recover your password, open your HEALBE GoBe mobile app and click the link "Forgot your password?" next to the Sign in button. After this, you need to enter the email address associated with ...
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I see a negative energy balance in the app, but I am gaining weight
GoBe's algorithms are very sensitive and register not only physiological processes related directly to the digestion of food, but also release of ketons into the bloodstream, which can happen durin...
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"Service 0004" error on GoBe's display
We're sorry you experienced an issue with your GoBe3. First, please try resetting your device to factory defaults: 1. First, please make sure your device is charged: plug it into its charger and ...