Tech Support
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The app can't sync with the device
First, please check that your phone is not connected via Bluetooth to other devices. Also, please make sure that you have turned on Bluetooth on your phone and the band is located close to the p...
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GoBe3 is constantly in the PENDING state, it doesn't sync with the phone
GoBe3 automatically turns on if the internal battery level is sufficient. To turn the device on, please charge the device. GoBe3 will turn on automatically while charging. Please note, that GoBe...
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"Service 0002" error on GoBe's display
If the "Service 02" error appears, please try resetting your device by taking the following steps: 1. Run Healbe app and make sure GoBe is connected 2. Tap the "connect/link" icon at the top-righ...
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The app keeps searching for GoBe and can not find it
Here are some instructions on how to fix this problem: First, please check that your phone is not connected via Bluetooth to other devices. Please make sure that you have turned on Bluetooth o...
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All data are missing from the app
You can try resetting your device by following the instructions below. 1. Run Healbe app and make sure GoBe is connected 2. Tap the "connect/link" icon at the top-right corner of the Dashboard s...
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How to take care of and clean GoBe3?
Here is a short guide on how to take proper care and clean your device. 1. Casing maintenance Do not use GoBe3 in salt water or chlorinated water – it will damage the unit’s casing. If the casin...
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Is it safe to use alcohol-based wipes to clean the sensor?
Yes, you can use alcohol-based wipes to clean GoBe's strap, the optical sensor and the electrodes. However, we recommend using surfactant dishwashing liquid or liquid soap instead of alcohol-based ...
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What are best practices for using GoBe3?
Here are a few tips for taking the best advantage of your GoBe3: Wear the band on your wrist as much as possible without taking it off. It is important to wear the band throughout the day in ord...
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I experience itchiness/ irritation on my arm from wearing GoBe3
If you have extra sensitive skin, please consider the following when using GoBe3: We do not recommend applying moisturizing cream, cosmetics, or oils to the part of your skin covered by the sens...
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"Sensor doesn't fit" alert on GoBe's display
If you frequently see "Sensor doesn't fit" message on GoBe's display, you can tighten the strap a little, to a comfortable position. The band’s sensor needs to stay in close contact with your skin,...