Tech Support

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  • How long is delivery time and how much does it cost?

    The shipping time will vary depending on your location and COVID-19 based limitations:   * USA: 10 business days * Rest of the world 1 month and more   We will do our best to speed up the delivery ...

  • What countries do you ship to?

    We ship worldwide. You can order GoBe3 on our online store https://healbe.com/store/   The shipping time will vary depending on your location and COVID-19 based limitations:   * USA: 10 business da...

  • Delivery time

    How fast is shipping? * USA: 10 business days * Rest of the world: 1 month and more   Please contact us at gobe@healbe.com if you have any questions!

  • Do you have express delivery?

    Currently, we do not offer express delivery directly through our website.   Shipping time depends on your location:   USA: 10 business days Canada: 3 business days Rest of the world: 1 month or mor...

  • Does GoBe3 come with a warranty?

    Our goal is to make your GoBe3 usage experience pleasant and easy. You can return the band within 30 days from the date of delivery. Warranty service is available for 12 months.    We welcome any f...

  • Error 3 when using video service GetDone

    This error indicates that the payment method you used is not supported. Please make sure you have the latest update for Google Play installed.   If the issue persists, please email us at gobe@...

  • No red indicator while charging

    If you see a blue light indicator when connecting GoBe to the charging dock, it could indicate a problem with the band contacts. Please check the band contacts. If the pins on the charging dock are...

  • What's new in GoBe3 versus GoBe2?

    HEALBE team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy and design.    GoBe3 comes with a new fashionable and sleek design, the device is ...

  • "Service 0002" error on GoBe's display

    If the "Service 02" error appears, please try resetting your smart band to factory defaults:   1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 m...

  • How do I install the HEALBE App for my GoBe3?

    The HEALBE GoBe app is available in: Apple App Store Google Play Type “HEALBE” into the search bar of your preferred app store or open your phone’s camera application and point it at ...