Tech Support
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Does GoBe3 come with a warranty?
Our goal is to make your GoBe3 usage experience pleasant and easy. You can return the band within 30 days from the date of delivery. Warranty service is available for 12 months. We welcome any f...
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Error 3 when using video service GetDone
This error indicates that the payment method you used is not supported. Please make sure you have the latest update for Google Play installed. If the issue persists, please email us at gobe@...
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No red indicator while charging
If you see a blue light indicator when connecting GoBe to the charging dock, it could indicate a problem with the band contacts. Please check the band contacts. If the pins on the charging dock are...
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What's new in GoBe3 versus GoBe2?
HEALBE team spent a lot of time improving GoBe3 to provide our customers with the best device in terms of accuracy and design. GoBe3 comes with a new fashionable and sleek design, the device is ...
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"Service 0002" error on GoBe's display
If the "Service 02" error appears, please try resetting your smart band to factory defaults: 1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 m...
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How do I install the HEALBE App for my GoBe3?
The HEALBE GoBe app is available in: Apple App Store Google Play Type “HEALBE” into the search bar of your preferred app store or open your phone’s camera application and point it at ...
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"Service 0001" error on GoBe's display
If you see "Service 0001" error on GoBe's screen, please try resetting your device to factory defaults. To do a factory reset, please follow the steps below. 1. First, please make sure your dev...
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How is the neuroactivity feature different from the stress feature?
The stress level shows only the physiological component of the tension of your body. Often by stress we mean emotional stress, but it is important to understand that GoBe algorithms evaluate specif...
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What is neuroactivity and how does it work?
You've probably noticed that you work better when you're in a "proper" calm state. And on the contrary, everything seems to go awry as a result of unnecessary tension. But is it possible to know a...
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What Sleep Metrics Does GoBe Track?
To get the maximum benefit from sleep, and to wake up feeling well-rested, two factors are key: - The quality of your sleep during the night. - Your body’s sleep cycles. The importance of sleep c...