Tech Support
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How do I install the HEALBE App for my GoBe3?
The HEALBE GoBe app is available in: Apple App Store Google Play Type “HEALBE” into the search bar of your preferred app store or open your phone’s camera application and point it at ...
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"Service 0001" error on GoBe's display
If you see "Service 0001" error on GoBe's screen, please try resetting your device to factory defaults. To do a factory reset, please follow the steps below. 1. First, please make sure your dev...
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How is the neuroactivity feature different from the stress feature?
The stress level shows only the physiological component of the tension of your body. Often by stress we mean emotional stress, but it is important to understand that GoBe algorithms evaluate specif...
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What is neuroactivity and how does it work?
You've probably noticed that you work better when you're in a "proper" calm state. And on the contrary, everything seems to go awry as a result of unnecessary tension. But is it possible to know a...
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What Sleep Metrics Does GoBe Track?
To get the maximum benefit from sleep, and to wake up feeling well-rested, two factors are key: - The quality of your sleep during the night. - Your body’s sleep cycles. The importance of sleep c...
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What Sleep Metrics Does GoBe Track?
To get the maximum benefit from sleep, and to wake up feeling well-rested, two factors are key: - The quality of your sleep during the night. - Your body’s sleep cycles. The importance of sleep c...
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GoBe2 doesn't sync with my mobile device
Why do I have trouble syncing my GoBe2 with my mobile device? There are a few reasons why your GoBe2 might have trouble syncing; - The Bluetooth connection might be weak - The Bluetooth connection ...
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The app can't sync with the device
First, please check that your phone is not connected via Bluetooth to other devices and the geolocation is turned on. Also, please make sure that you have turned on Bluetooth on your phone and t...
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All data are missing from the app
Please check whether the data are missing only from the app or both, the app and the band. If you have an iOS device, please try disabling "Fast sync" feature in the app Settings, then restart th...
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Can't install firmware updates. The update fails or gets stuck at a certain point.
We're sorry you experienced an issue with your GoBe3! If you are trying to install the very first firmware update for your GoBe3 and the update fails or gets stuck at a certain point, please try...