Tech Support
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My GoBe3 doesn't charge anymore
We are so sorry! Let's try to troubleshoot the issue. First, please try cleaning the contacts of the charging socket. We recommend using surfactant dishwashing liquid or liquid soap: - first, ...
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My GoBe3 does not turn on
We're sorry you experienced an issue with your GoBe3! First, please try cleaning the contacts of the charging socket. We recommend using surfactant dishwashing liquid or liquid soap: - first, p...
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Does GoBe3 have an alarm?
Yes, absolutely! GoBe3 supports a smart alarm feature. What is a smart alarm and why is it smart? The Smart Alarm function of GoBe3 will prompt you to wake during the REM phase of sleep, known as...
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What is a Smart Alarm?
What is a Smart Alarm? A smart alarm is a function that will prompt you to wake up during the REM-sleep phase which makes waking up easier. What is REM-phase? REM-sleep (random eye movement) phase ...
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Smart Alarms
What is a Smart Alarm? A smart alarm is a function that will prompt you to wake up during the REM-sleep phase which makes waking up easier. What is REM-phase? REM-sleep (random eye movement) phase ...
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Awake state is not recognised at night
Recognition of sleep and awake states depends on many factors, such as your heart rate, arm movements, hydration level etc. You may try making more distinct arm movements for 10-15 seconds to let G...
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The alarm does not go off or goes off at the wrong time
On setting up the alarm, you need to select the time interval for the alarm to go off. If there is no REM phase during the set up of the time interval, the alarm will go off at the end of the selec...
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Sleep is not registered, no graphs in the app
Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete. Let's try the following steps: 1. Try to sync with your GoBe anew in case data were...
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My sleep was not detected or detected partially
We are sorry you experienced an issue with your GoBe3! The smart band considers your arm movement and heart rate among other parameters to detect your sleep. It is possible your sleep was not re...
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Hiking is recognized as sitting
Keep in mind that the steps and distance calculations are based on arm movement. The data we use for calculating distance is your height and step length from your profile. If your hands are not act...