Tech Support
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"Sensor doesn't fit" alert on GoBe's display
If you frequently see "Sensor doesn't fit" message on GoBe's display, you can tighten the strap a little, to a comfortable position. The band’s sensor needs to stay in close contact with your skin,...
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My GoBe3 doesn't charge anymore
We are so sorry! Let's try to troubleshoot the issue. First, please try cleaning the contacts of the band and the charging cable with an alcohol dipped q-tip and then with a dry q-tip. It may be...
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How do I install the Healbe App for my GoBe3?
The Healbe GoBe app is available in: Apple App Store Google Play Xiaomi Mi App Store (小米应用商店) Type “HEALBE” into the search bar of your preferred app store or open your phone’s camera applicat...
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How do I install the firmware update for GoBe3?
Before you start using your GoBe3 and while you are charging the device for the first time, we strongly recommend downloading the firmware update to ensure the proper operation of the device. This ...
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How do I switch the screen mode for my GoBe3?
To change the screen mode for your GoBe3, please take the following steps: 1. Run Healbe app and make sure GoBe is connected 2. Tap the "connect/link" icon at the top-right corner of the Dashboar...
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How do I reset GoBe3 to factory settings?
To do a factory reset, please follow the steps below. 1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more. 2. Without disconnect...
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"Service 0001" error on GoBe's display
If you see "Service 0001" error on GoBe's screen, please try the following steps: 1. Run Healbe app and make sure GoBe3 is connected 2. Tap the "connect/link" icon at the top-right corner of the ...
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"Service 0002" error on GoBe's display
If "Service 0002" error appears on your GoBe's screen, please try the following steps to fix it: 1. Run Healbe app and make sure GoBe3 is connected 2. Tap the "connect/link" icon at the top-right...
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My GoBe3 battery discharges too quickly
One of the factors affecting GoBe3’s battery life depends on how many times a day you sync the smart bad with the app. Our best practice is to sync it no more than 3-5 times a day. How often did yo...
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"Service 0004" error on GoBe's display
We're sorry you experienced an issue with your GoBe3! First, please try resetting your device. To perform a hard reset of your GoBe3, please take the steps below. 1. First, please make sure yo...