Tech Support
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I see a negative energy balance in the app, but I am gaining weight
GoBe's algorithms are very sensitive and register not only physiological processes related directly to the digestion of food, but also release of ketons into the bloodstream, which can happen durin...
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"Service 0004" error on GoBe's display
We're sorry you experienced an issue with your GoBe3. First, please try resetting your device to factory defaults: 1. First, please make sure your device is charged: plug it into its charger and ...
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My hydration is not recorded. There are no data in the app.
We are sorry that you experienced this issue! Let us first mention that each time you put the GoBe3 back on your wrist, it can take from 30 minutes to three hours to calculate your hydration lev...
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Hydration always says calculating
The display shows "CLC" if I switch it to the Hydration screen. What do I do? When you first put on your GoBe2, it will immediately start collecting data to analyze your body’s “normal” hydration l...
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Service 02
I have a SERVICE 02 error on my display. What do I do? If the "Service 02" error appears, please connect the band with the app and accept the firmware update. In case this doesn't help and the er...
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What devices is GoBe3 compatible with?
GoBe3 can be activated by and provides the best user experience with smartphones using iOS 15 (or higher) or Android 9.0 (or higher). Your mobile device must also support Bluetooth Low Energy techn...
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Compatible Android devices
System requirements: BLE (Bluetooth 4.0 / 4.1) - mandatory screen larger than 4.2 "- desirable Android version is higher than 9.0 - it is desirable year of edition 2015+ We noticed some issues wi...
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Compatible iOS devices
Compatibility: Requires iOS 15.0 or later. Compatible with: iPhone, iPad Wi-Fi (3rd generation), iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi (4th generation), iPad Wi-Fi + Cellular (4th gen...
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All data are missing from the app
Please check whether the data are missing only from the app or both, the app and the band. If you have an iOS device, please try disabling "Fast sync" feature in the app Settings, then restart th...
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Sleep is not registered, no graphs in the app
Most likely the sleep graph is absent, because synchronization of the band with the phone did not complete. Please try syncing GoBe again in case data were missing from the previous sync. To do t...