Is there any solution for frequent "No Contact" issue?

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Jesse S

• April 09, 2020 03:24

I wear my GoBe2 and oftentimes it says "No Contact". If it happens during the sleep and I don't notice this message, the band shuts down and stops collecting my data, which is frustrating. Did anyone experience the same issue or is it just me? How did you, guys, deal with this issue? Other than this, I really love my GoBe2!

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• Official comment

  

  Tech Support

  • April 16, 2020 07:25

  Hello Jesse,

  You can try tightening the strap a little, to a comfortable position. The band’s sensor needs to stay in close contact with your skin, but it should not be so tight as to hurt your wrist.

  Other possible reasons for losing contact are skin imperfections, tattoos, scars, extensive hair growth, or excessive dryness of the skin. If any of these apply to you, you can try wearing GoBe2 on another arm or on the inside of your wrist and see if it helps. 

   

  Thank you!

   

  Elena

  Healbe Custome Care

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  Emily

  • April 10, 2020 07:25

  I’m quite ashamed to admit, but I had to remove the hair in order to have a good contact with the skin. Quite funny, but really effective method.. 😂 LoL

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  Jesse S

  • April 19, 2020 04:56

  Thanks! I have very little skin hair though. But I tried switching arms and on the other arm it's better now. Maybe I tend to twist my active arm too much 😂

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  Anthony Ramos

  • April 20, 2020 05:41

  I must confess I didn’t get this message. However, I do know occasionally I have left the strap loose so that it sticks out, and I have to tuck it back in. Probably a good idea to tighten it one position

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