We are sorry you experienced an issue with GoBe3! You can try resetting your device by following the instructions below.
1. Run Healbe app and make sure GoBe is connected
2. Tap the "connect/link" icon at the top-right corner of the Dashboard screen
3. Tap "Service information"
4. Tap "Erase data on GoBe > Reset" (Android) or "Erase data on GoBe" (iOS)
Please note that all the data will be erased from the device, so we recommend you reset the band early in the morning to lose less information.
If you have additional questions, please email us at firstname.lastname@example.org We will be happy to help you!