We are sorry that you experienced an issue with your GoBe3!
Let's try resetting your device. Please follow the steps below:
1. Run Healbe app and make sure GoBe is connected
2. Tap GoBe icon to open smart band properties screen
3. Tap "Service information" (Android) or "Service Info" (iOS) button
4. Tap "Reset" button
Please note that all the data will be erased from the device, so we recommend to reset the smart band early in the morning to lose less information.
If this does't work, please email us at firstname.lastname@example.org We will be happy to help you!