To do a factory reset, please follow the steps below.
1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.
2. Without disconnecting GoBe from the charger, take a pin, paper clip or needle and press the button inside the small slot (it looks like a small hole) in the center part of the USB plug (please see the picture below).
Press the button (you should feel a brief “click” of the button) and hold it for 5 seconds.
The device's display will change the screen from "Resetting..." to "HELLO" and then to "WELCOME... Connect the app to start". The name of the device will be reset to the factory's default name "GB3_XXXX".
When you connect GoBe3 with the app, you will be prompted to enter a new PIN code and install firmware update.
If you need any extra help, please email us at firstname.lastname@example.org