We're sorry you experienced an issue with your GoBe3! First, please try resetting your device.
To perform a hard reset of your GoBe3, please take the steps below.
1. First, please make sure your device is charged: plug it into its charger and let it charge for 30 minutes or more.
2. Without disconnecting GoBe from the charger, take a paper clip and press the button inside the small slot (it looks like a small hole) in the center part of the USB plug (please see the picture below).
You should feel a brief “click” of the button, after which the device will restart showing you the “HELLO” message on screen. This indicates the device was reset successfully.
Please note, any data which has not been synced with the app, such as recent meals or steps, may be deleted during the hard reset, with no ability to recover it.
If resetting GoBe3 did not help, let the device fully discharge (you will see only a black screen when the battery is drained). Let it rest discharged for at least 6 hours and then put it back on charge.
If this also did not help to get rid of the "service 004" error, please email us at firstname.lastname@example.org and we will replace your device.