Is it safe to use alcohol-based wipes to clean the sensor?

Yes, you can use alcohol-based wipes to clean GoBe's strap, the optical sensor and the electrodes. However, we recommend using surfactant dishwashing liquid or liquid soap instead of alcohol-based wipes, as such cleaning has proved to be more effective. 

It is also important to clean the contacts and the charging cable regularly, preferably 1-2 times a week and after physical activity to prevent the accumulation of residue.

You can use surfactant dishwashing liquid or liquid soap to clean the contacts of the charging socket, please follow the instructions below:

1. Dip a cotton swab into a small amount of liquid

2. Clean the electrodes, the optical sensor and the contacts of the charging socket (the liquid may start foaming, which is ok)

   Please avoid letting the foam get on the display, as it is covered with an oleophobic coating, which can be damaged by surfactants.

3. Rinse off the foam under running water while still rubbing the contacts with a cotton swab
4. Rinse the contacts again under running water without using the cotton swab this time
5. Dry the band with a tissue and remove moisture from the charging contacts by using a dry cotton swab

Please avoid washing the charging cable contacts under running water, as they are not waterproof. To clean them, use a cotton swab dipped in alcohol.

GoBe3's display is covered with a protective oleophobic (oil-repellant) coating to repel oils and allow easy cleaning of the screen. Therefore, we recommend you only use soft cloth dipped in water to clean the band's screen. Do not use detergents containing alcohol or solvents, and do not wipe the screen with prepackaged wipes, because these products may contain alcohol which can remove the protective layer.

If you have any questions, please email us at gobe@healbe.com We will be happy to help you!