We're sorry you experienced an issue with your GoBe3!
In general, the touch sensitivity level of the band(Q-touch sensitivity) is set so that very light, accidental taps won't be detected. If you are experiencing that, please try to get used to perform wider taps - the more surface you touch, the more is the possibility that gesture will be recognized. For example, try to touch the display with the whole finger, not only by a fingertip.
For example, if you place your hand over the smart band and hold it there, the touch sensitivity level will automatically decrease after 30 seconds, and as such, the band may not react to touch for 15 to 30 seconds until the touch sensitivity level is restored.
The touch sensitivity level may also be lowered if you swim for a long time in the pool, wash the smart band, or if a substance such as moisturizer, liquid, oils, etc., have gotten onto the band and been left there for more than 30 seconds.
If you sleep and keep your hand wearing them band under your head or pillow, Q-touch may also take 15 to 30 seconds to recover.
If you quickly make a large number of "long" gestures (swipes or long taps), leaving very little delay between your gestures, the touch sensitivity may also decrease. It is recommended to keep some time interval between clicks, preferably at least 0.5 seconds.
If you have removed the device from your hand and do not touch the impedance electrodes, Q-touch sensitivity is reduced by three times to save power and avoid disturbing you. In this case, gestures will no longer be recognized.
Keep in mind that pressing with a single fingernail will not be detected. You may encounter this difficulty if for one reason or another you have irregular fingernails (you play guitar or work a lot with a soldering iron, for example). In such cases, your fingernails may be very dry and touch may not be perceived by the device. In this case, it is desirable to tap the display with the pad of your finger, assuming normal fingerpads.
Remember also that the glass of the smart band's screen is covered with a protective oleophobic (oil-repellant) coating to repel oils and allow easy cleaning of the screen. Therefore, we recommend you only use fabrics dipped in water to clean the band screen. Do not use detergents containing spirits or solvents, and do not wipe the screen with prepackaged wipes, because these products may contain alcohol which can remove the protective layer.
If you have any questions, please email us at firstname.lastname@example.org We will be happy to help you!