Before you start using your GoBe3 and while you are charging the device for the first time, we strongly recommend downloading the firmware update to ensure the proper operation of the device. This process can take up to 50 minutes.
To install the firmware update:
- Hold your GoBe3 close to your smartphone;
- Download the latest HEALBE GoBe app to your phone;
- Launch the app and log in;
- Connect the app to your GoBe3.
To update your GoBe firmware, please follow these easy steps:
- Open the HEALBE app on your smartphone,
- iOS: tap on the link icon in the top right corner of the Dashboard screen / Android: tap on the GoBe status bar at the top of the Dashboard screen,
- Tap INSTALL and follow the instructions.
Please note that all the data will be erased from the device during the firmware update. Your caloric data for the previous day are finalised in the midday of the next day. So if you want to get a complete picture of the previous day, consider installing the firmware update after 12 PM. Please note however, that your morning data if you have had breakfast by that time, would be lost.
If you have any questions, please email us at firstname.lastname@example.org We will be happy to help you!